Customer Service Agent - Hybrid (12-Month Contract)

Electrolux Group; Luton; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working options

Healthcare Cash Plan (dental/optical)

Life assurance (3x salary)

Employee discounts

Job summary

Electrolux is hiring a Customer Service Agent on a 12‑month fixed‑term contract with potential extension. The role is based in our Luton office with hybrid working options. You will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to deliver outstanding service.

We are seeking customer‑focused, proactive team players with excellent communication and strong organisational skills. Knowledge of SAP is a plus; fluency in English is essential.

Qualifications

• Experience in a customer service, support, or contact centre role.
• Excellent communication skills to build rapport quickly.
• Strong attention to detail and organisational abilities.
• Solution‑oriented approach with professional conduct.
• Ability to engage with colleagues across the business.
• Fluent English; basic Microsoft Office skills; SAP advantageous.

Responsibilities

• Handle inbound and outbound customer communications via phone, email, post and other channels.
• Assist customers with pre‑sales inquiries and product questions.
• Process customer orders accurately and efficiently.
• Resolve customer concerns with empathy and ownership.
• Maintain accurate customer records in company systems.
• Collaborate with colleagues to deliver excellent customer outcomes.
• Suggest ideas to improve the customer service experience.

Skills

Customer service

Communication

Attention to detail

Team player

Microsoft Office

Tools

SAP

Job description

Electrolux is hiring a Customer Service Agent on a 12‑month fixed‑term contract with potential extension. The role is based in our Luton office with hybrid working options. You will be the first point of contact for customers, handling inquiries, processing orders, and resolving issues to deliver outstanding service.

We are seeking customer‑focused, proactive team players with excellent communication and strong organisational skills. Knowledge of SAP is a plus; fluency in English is essential.