Global Commercial Operations Specialist

Oxford Nanopore Technologies Ltd.; Oxford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A biotechnology company in the UK is looking for a proactive and detail-oriented Commercial Operations Specialist to join its Global Commercial Operations team on a 10-month maternity cover contract. This role involves supporting sales processes and documentation, managing cross-functional teams, and contributing to process improvements. Candidates should have 1–3 years of relevant experience, familiarity with Salesforce, and strong organizational skills. The position offers a hybrid working model and the opportunity to gain hands-on experience.

Benefits

Exposure to global transformation programmes

Cross-functional collaboration with various teams

Qualifications

• 1–3 years of experience in Sales Operations, Service Operations, or CRM administration.
• Familiarity with Salesforce for reporting and management.
• Strong attention to detail and ability to manage priorities.

Responsibilities

• Support operational rollout of Sales & Services processes.
• Maintain process documentation in Salesforce.
• Coordinate input and support user stories and project documentation.

Skills

Sales Operations

Service Operations

CRM administration

Salesforce

Attention to detail

Organizational skills

Verbal communication

Tools

Salesforce

JIRA

Job description

Oxford Nanopore Technologies (ONT) is looking for a proactive and detail-oriented Commercial Operations Specialist to join our Global Commercial Operations team on a 10-month maternity cover contract.

This is an excellent opportunity for someone early in their Sales Operations, Service Operations, or Business Operations career to gain hands‑on experience supporting global commercial processes, systems, and transformation initiatives.

Commercial Operations Specialist

🕒 10-month fixed‑term contract (Maternity Cover)
📍 Oxford / Hybrid | 🌍 Global Commercial Operations

The Role

As a key member of the Commercial Operations team, you’ll support the operational rollout and ongoing management of Sales & Services processes, helping turn process improvements into real‑world execution.

You’ll contribute to high‑impact initiatives across areas such as Sales & Quoting, Stratified Support models, and Contact Centre as a Service (CCaaS), working closely with stakeholders across the business.

You will

• Maintain and update process documentation across Salesforce and related systems
• Coordinate input from cross‑functional teams to capture as‑is and to‑be workflows
• Support user stories, process maps, governance, and project documentation
• Coordinate workshops, meetings, demos, and project reviews (including minutes and actions)
• Support system testing and UAT for Salesforce enhancements
• Log issues and track resolution with internal stakeholders and system owners
• Help compile training and rollout materials
• Support reporting on user adoption, engagement metrics, and KPIs
• Gather feedback from frontline teams to inform implementation decisions

About You

You’re organised, curious, and enjoy working across teams to make processes work better.

Essential

• 1–3 years’ experience in Sales Operations, Service Operations, or CRM administration
• Familiarity with Salesforce (reporting, accounts, opportunities, cases, activities)
• Understanding of user stories and acceptance criteria
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Clear written and verbal communication skills

Nice to have

• Exposure to quoting tools, service platforms, or pricing processes
• Experience with JIRA or ticket management tools
• Familiarity with customer lifecycle or funnel reporting
• Experience supporting global or matrixed teams
• Interest in AI‑enabled tools (e.g. Salesforce Einstein, chatbots, knowledge systems)

Why Join Oxford Nanopore?

This 10-month maternity cover offers exposure to:

• Global Sales & Services transformation programmes
• End‑to‑end commercial tools from quoting through post‑sales support
• Cross‑functional collaboration with Sales, Customer Services, Finance, Legal, IT, and more
• Continuous improvement and project delivery in a fast‑growing organisation

👉 Apply now to join Oxford Nanopore Technologies on a fixed‑term maternity cover contract and build valuable experience in global commercial operations.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

About Us

Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore‑based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

Job Info

• Job Identification 2946
• Job Category Commercial
• Posting Date 01/08/2026, 04:37 PM
• Apply Before 01/22/2026, 04:37 PM
• Job Schedule Full time
• Locations Oxford Science Park, OXFORD, OX4 4DQ, GB