Global Commercial Advisor

DPD UK; Oldbury; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary

Health Kiosks at locations

Vitality at Work

Free On Site Parking

Discounted shopping from retailers

Milestone Days off

Free eye tests

Job summary

DPD UK is seeking an International Commercial Advisor to provide international information and advice for internal Sales & CRM teams and support external customers with our products and services. You will generate reports for strategic customers and help deliver insights to drive growth across international accounts.

The role focuses on handling emails, supporting with industry changes, and maintaining strong stakeholder communication within a fast-paced logistics environment.

Qualifications

• Excellent communication skills both verbal and written with internal/external stakeholders
• Strong organisational and time management skills under pressure
• Good administrative skills and computer literacy
• Flexible and adaptable to change, with a proactive attitude
• Demonstrate DP D DNA values: Passion, Respect, Honesty, Flexibility, Caring and Accountability

Responsibilities

• Check over and send reports and stats to international strategic customers
• Update customers on international service alerts and notices
• Support external customers with products, services and industry changes
• Handle inbound/outbound emails, clarify information, research, resolve problems and provide solutions
• Ensure all emails are managed within a 24-hour service level agreement
• Update sales staff and external customers on country/service/product information
• Support international projects as required
• Prepare stats and data for reviews and presentations
• Deep dive into trends affecting performance and drive improvements with operations

Skills

Excellent communication

Organisational skills

Time management

Administrative skills

Adaptability

Job description

DPD UK is seeking an International Commercial Advisor to provide international information and advice for internal Sales & CRM teams and support external customers with our products and services. You will generate reports for strategic customers and help deliver insights to drive growth across international accounts.

The role focuses on handling emails, supporting with industry changes, and maintaining strong stakeholder communication within a fast-paced logistics environment.