International Commercial Advisor

DPD Group UK; Oldbury; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4x salary

Health Kiosks at locations

Vitality at Work

Free On Site Parking

Discounted shopping (100s of retailers

Milestone Days off

Eye tests & glasses support

Job summary

DPD Group in Oldbury is recruiting for an International Commercial Advisor. The role supports internal Sales & CRM teams with international information, reports and customer guidance across DPD's international offering. You will handle inquiries, provide data, and assist with projects to grow our strategic customers.

Hours are 9am–5pm, Monday to Friday, as part of a permanent full-time contract. A busy, fast-paced environment with opportunities to progress and a comprehensive benefits package is

Qualifications

• Experience in telesales or customer service environments is preferred.
• Experience in international distribution or supply chain is advantageous.
• Strong verbal and written communication with internal and external stakeholders.
• Excellent time management and organisational skills.
• Good administrative and computer literacy skills.

Responsibilities

• Check, send and update reports and statistics to international strategic customers.
• Inform customers about international service alerts and notices.
• Assist external customers with products, services and industry changes.
• Handle inbound/outbound emails, clarify information, and provide solutions.
• Ensure emails are managed within SLA of 24 hours.
• Update sales personnel and customers on country, service, product, or competitor information.
• Support international projects as required.
• Prepare and provide stats and data for reviews and presentations.
• Analyze trends and work with operations to improve performance for key customers.
• Assist with training and present international information to staff or customers.
• Support meetings with Sales & CRM teams as needed.

Skills

Telesales

Customer Service

Stakeholder communication

Time management

Administrative skills

MS Office

Tools

MS Office

Job description

• Job Title: International Commercial Advisor
• Vacancy Type: Permanent - Full Time

Company Description

• Contract Type: Permanent / 37.5 hours per week
• Location: Oldbury B69 4DA
• Days of Work: Monday - Friday
• Hours of Work: 9am - 5pm

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Job Description

Purpose of Position

The International Commercial Advisor assists with providing international information and advice for internal Sales & CRM teams. They represent the entire range of DPD Groups International offering, producing reports to support and monitor the growth of our international strategic customers. They also will support external customers with our products and services or industry knowledge.

Key Tasks/Areas of Responsibility

• To check over and send reports and stats to our international strategic customers
• To update customers on international service alerts and notices
• Support external customers with products, services and industry changes
• To handle inbound and outbound emails, answering inquiries by clarifying desired information, researching, resolving problems, exploring options, providing solutions, locating and issuing information
• Ensure all emails that are received into the department are managed within an service level agreement of 24 hours
• Update sales personnel and external customers of any country, service, product, competitor information or presentation material
• As and when required, to support or to be involved in international projects
• Prepares and provides stats and data on international customers for reviews and presentations
• Deep dive into trends impacting performance and work with operational teams to drive improvements for strategic customers
• As and when to support with training, inductions and presenting international information to internal staff or customers
• Support with customer meetings with Sales & CRM teams as and when required

Key Measures of performance

• Agreed short term project KPIS
• Number of successfully handled emails
• Time keeping
• Strategic customer reports are issued daily before 4pm or by the agreed date / time.

Qualifications

Qualifications

About You

Ideally your career history will be able to evidence success within a telesales, customer services or target driven environment however this is not essential. It would also be advantageous if you have experience within an international distribution and/ or supply chain environment. You will also;

Have excellent communication skills both verbally and written with the ability to work with both internal and external stakeholders.

Have good organisational and time management skills with the ability to work well under pressure

Strong administrative skills and computer literate

Be enthusiastic, motivated, flexible and adaptable to change

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.