Global Key Account Leader

DPD Group; United Kingdom; Remote; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary on組

Job summary

DPD Group, a leading international parcel and e-commerce solutions provider in the United Kingdom, is seeking an International Key Account Manager to retain and grow relations with major international customers. You will act as a global logistics consultant with strong industry knowledge and a passion for building long-term partnerships.

This is a national role with travel flexibility. The role demands a proactive approach to account planning, upsell opportunities, and coordinating

Qualifications

• Ability to communicate effectively at all levels and confidently perform presentations.
• Consistent track record of working within the international logistics industry and good knowledge of international trade.
• Proven ability to achieve and exceed personal account objectives and targets.
• Excellent customer service and listening skills.
• Willingness to learn and enhance knowledge of products, services and international trade.
• Excellent time management skills to maximise the ability to reach goals.
• Effective upsell and cross selling skills.
• Strong influencing and negotiating skills.
• Effective collaboration and relationship building skills.
• Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment.

Responsibilities

• Visiting all aligned customers with predetermined account management objectives, upsell development initiatives and international business updates.
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets.
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files.
• Managing the successful handover of new major international accounts from the international development manager or sales representative.
• Supporting and leading where necessary the international tender process.
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis.
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer's international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel.
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business.
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals.
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping.
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Skills

Effective communication

International logistics

Account management

Negotiation skills

Sales targets

Cross-functional collaboration

Job description

DPD Group, a leading international parcel and e-commerce solutions provider in the United Kingdom, is seeking an International Key Account Manager to retain and grow relations with major international customers. You will act as a global logistics consultant with strong industry knowledge and a passion for building long-term partnerships.

This is a national role with travel flexibility. The role demands a proactive approach to account planning, upsell opportunities, and coordinating