Parcel Delivery Customer Experience Advisor

Dpdgroup; Dartford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life insurance

Free onsite parking

Health kiosks

Discounted shopping

Milestone days off

Free eye tests

Job summary

DPD Group in the United Kingdom is seeking a customer service advisor to assist internal and external customers with parcel collection and delivery. You will work with Drivers, Shift Managers, and Operations Managers to identify issues, take ownership, and resolve problems promptly.

The role focuses on answering queries about delivery status and PODs, investigating missing parcels, resolving disputes, and promoting DPD services to customers. A courteous, professional attitude is essential.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with confident telephone manner and rapport-building ability.
• Polite, professional, and willing to go the extra mile to exceed customer expectations.

Responsibilities

• Assist customers with delivery statuses and PODs.
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to new and existing customers.

Skills

Customer service

Communication skills

Rapport building

Administration

Self-motivation

DPD values

Job description

DPD Group in the United Kingdom is seeking a customer service advisor to assist internal and external customers with parcel collection and delivery. You will work with Drivers, Shift Managers, and Operations Managers to identify issues, take ownership, and resolve problems promptly.

The role focuses on answering queries about delivery status and PODs, investigating missing parcels, resolving disputes, and promoting DPD services to customers. A courteous, professional attitude is essential.