Parcel Delivery Customer Support Specialist

Dpd Group Uk; Poole; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Enhanced maternity and paternity

Life assurance 4x salary on joining

Free onsite car parking

Discounted shopping

Milestone Days off

Eye tests and glasses support

Résumé du poste

DPD Group UK is seeking a Customer Services Advisor to support internal and external customers regarding parcel collection or delivery. You will work with drivers and managers to identify issues, solve problems, and own resolutions while maintaining high service standards.

The role emphasizes answering delivery status inquiries, supplying PODs, and investigating missing parcels to resolve disputes, with a focus on customer satisfaction and team collaboration.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite, professional and willing to go the extra mile to meet expectations.

Responsabilités

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.

Connaissances

Customer service experience

Strong communication

Problem solving

Phone etiquette

Self-motivation

Outils

Microsoft Office

Description du poste

DPD Group UK is seeking a Customer Services Advisor to support internal and external customers regarding parcel collection or delivery. You will work with drivers and managers to identify issues, solve problems, and own resolutions while maintaining high service standards.

The role emphasizes answering delivery status inquiries, supplying PODs, and investigating missing parcels to resolve disputes, with a focus on customer satisfaction and team collaboration.