Global Key Account Manager, International Logistics

DPD UK; Smethwick; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Company car or car allowance

Laptop

Mobile phone

Commission

Job summary

DPD UK is seeking an International Key Account Manager to retain and grow relationships with large international customers. You will act as a trusted logistics consultant, manage a national role with travel, and coordinate across Sales, CRM and Operations to deliver long-term partnerships.

You will travel to key accounts, develop account plans, and lead tender processes while leveraging Salesforce for customer insights. A strong global shipping knowledge and proactive mindset are essential.

Qualifications

Responsibilities

• Visiting all aligned customers in line with the agreed contact schedules.
• Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets.
• Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files.
• Managing the successful handover of new major international accounts from the international development manager or sales representative.
• Supporting and leading where necessary the international tender process.
• Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis.
• Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
• Proactively assessing, clarifying and validating customer's international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel.
• Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis.
• Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
• Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
• Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
• Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer

Tools

Salesforce

Job description

DPD UK is seeking an International Key Account Manager to retain and grow relationships with large international customers. You will act as a trusted logistics consultant, manage a national role with travel, and coordinate across Sales, CRM and Operations to deliver long-term partnerships.

You will travel to key accounts, develop account plans, and lead tender processes while leveraging Salesforce for customer insights. A strong global shipping knowledge and proactive mindset are essential.