Global Brand Experience Director

PricewaterhouseCoopers; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading professional services firm in Greater London is seeking a Director to lead brand management strategies and client engagement initiatives. This pivotal role focuses on driving business growth while mentoring emerging leaders in a collaborative environment. Ideal candidates will have extensive experience in brand management and digital marketing, combined with strong leadership skills. The position offers a full-time role with competitive benefits aimed at supporting professional growth and ensuring client satisfaction.

Benefits

Private medical cover

Flexible working arrangements

Volunteering days

Qualifications

• Proven experience in brand management or marketing leadership roles.
• Strong understanding of client engagement through various channels.
• Excellent communication and project management skills.

Responsibilities

• Drive business growth and client engagement.
• Mentor and develop future leaders within the organization.
• Enhance user experience across marketing touchpoints.

Skills

Client engagement

Brand management

Digital marketing

Communication

Leadership

Project management

Tools

HTML5

CSS

InVision

Balsamiq

Axure

Job description

Line of Service: Internal Firm Services

Industry / Sector: Not Applicable

Specialism: IFS - Internal Firm Services - Other

Management Level: Director

Job Description & Summary

At PwC our people in brand management marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth promoting the Firms services enhancing brand visibility and capturing new business opportunities. They utilise market research digital marketing creative campaigns and effective sales strategies to engage clients enhance the firms brand and market presence and achieve organisational targets.

Those in client and account management at PwC will focus on building and maintaining strong relationships with clients confirming their needs are met and providing exceptional service. Your work will involve understanding client goals managing accounts and utilising effective strategies to build trust and loyalty. Working in this area you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation.

About the role

In this pivotal role you translate vision into action setting the tone and inspiring others to follow with a focus on driving business growth and shaping client engagement direction. You mentor emerging leaders and uphold PwCs reputation by valuing quality integrity inclusion and a commercial mindset. Your efforts are key to creating a positive workplace environment and maximizing client satisfaction. You nurture talent and collaborate across the PwC Network leveraging collective strengths while understanding tradeoffs. Your leadership is integral to fostering a culture that recognizes potential ensuring our continued success and maintaining our esteemed reputation.

What your days will look like

As part of the Global Brand Experience team you will enhance user experience shape customer journeys and maintain brand integrity across various marketing touchpoints. As a Director you will set the strategic direction and lead business development efforts promoting a significant approach that aligns with PwCs reputation for quality and integrity. This role offers the chance to drive innovative brand experiences work with cross-functional teams and mentor the next generation of leaders in a dynamic and creative environment.

• Mentor and develop future leaders within the organization
• Analyze user experience data to inform strategic decisions
• Foster a creative and dynamic environment for team collaboration
• Promote exemplary practices in tech-enabled marketing solutions

This role is for you if

• You possess a strong understanding of client engagement through events merchandise digital marketing and social media touchpoints.
• You have proven experience in brand management or marketing leadership roles.
• You can leverage cultural and consumer insights to anticipate trends demonstrating expertise in customer experience management.
• You are a strategic thinker capable of leading initiatives to enhance client experiences and ensure consistent brand engagement across marketing channels.
• You excel in communication leadership and project management with a track record of collaborating with senior leadership and managing teams effectively.
• You have an innovative mindset and experience in implementing AI and cutting-edge technologies to enhance brand experiences.

What you'll receive from us

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24 / 7 access to a qualified virtual GP; six volunteering days a year and much more.

Optional Skills

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Bid Proposals
• Budgetary Management
• Business Requirements Analysis
• Client Counseling
• Client Interviewing
• Client Management
• Client Profiling
• Coaching and Feedback
• Communication
• Complaint Management
• Conflict Resolution
• Creativity
• CRM Software
• Cross-Selling
• Customer Experience (CX) Design
• Customer Experience (CX) Strategy
• Customer Relationship Management
• Customer Satisfaction
• Digital Analytics
• Embracing Change
• Emotional Regulation

Key Skills

• CSS
• InVision
• Balsamiq
• HTML5
• Information Architecture
• Ux
• Usability
• Fireworks
• User Research
• UI
• Axure
• Experience Design

Employment Type: Full-Time

Experience: years

Vacancy: 1

Travel Requirements: Not Specified

Available for Work Visa Sponsorship: No

Government Clearance Required: No