Global B2B CS Specialist - Order & Account Lead

LANXESS Deutschland GmbH; Wigan; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading specialty chemicals company in Wigan seeks an individual to manage relationships with global accounts. Your role will involve handling order management and collaborating with sales and logistics teams. The ideal candidate requires fluent English and experience in customer service or order management in a B2B context. Knowledge of supply chain and ERP software is a plus. A commitment to continuous improvement and digitalization is essential. Competitive compensation and benefits are offered.

Benefits

Competitive compensation packages

Comprehensive benefits

Flexible working arrangements

Training & development opportunities

Commitment to diversity and inclusion

Qualifications

• Fluent in English; additional languages preferred.
• Experience in B2B customer service or order management.
• Strong communication and interpersonal skills.

Responsibilities

• Own and manage relationships with key global accounts.
• Handle order management ensuring accuracy and delivery.
• Collaborate with various teams to resolve challenges.
• Drive continuous improvement and support digitalization.

Skills

Fluent English

B2B customer service experience

Strong communication skills

Ability to prioritize

SAP or similar ERP experience

Tools

Microsoft Office

Job description

A leading specialty chemicals company in Wigan seeks an individual to manage relationships with global accounts. Your role will involve handling order management and collaborating with sales and logistics teams. The ideal candidate requires fluent English and experience in customer service or order management in a B2B context. Knowledge of supply chain and ERP software is a plus. A commitment to continuous improvement and digitalization is essential. Competitive compensation and benefits are offered.