German Speaking -Sales Support Administrator

Office Angels; City of Westminster; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Hybrid/Office-Based working

Job summary

Office Angels is recruiting a German-speaking Sales Support Administrator to join a growing food industry business. The role focuses on supporting the sales team, handling German and English customer inquiries, and processing orders with accuracy in a hybrid working environment.

You will work closely with logistics, supply chain and customer service, maintaining CRM records and producing sales reports, while delivering high levels of service to European customers.

Qualifications

• Fluent in German and English, written and spoken.
• Experience in sales support, order processing or customer service.
• Strong administrative and organisational skills.

Responsibilities

• Provide administrative support to the sales team.
• Manage customer inquiries via telephone and email in German and English.
• Process customer orders accurately and efficiently.
• Coordinate with logistics, supply chain and customer service.
• Maintain customer records and update CRM systems.
• Produce sales reports and related documentation.
• Monitor order progress and keep customers informed of delivery schedules.
• Resolve order-related queries and escalate issues when needed.
• Support account managers with customer communications and administration.

Skills

German language

English language

Customer service

Microsoft Excel

Tools

CRM systems

ERP systems

MS Office

Job description

Sales Support Administrator (German Speaking)

Location: Hybrid/Office-Based

Salary: Competitive + Benefits

About the Company

Our client is a well-established and growing business within the food industry, supplying high-quality products to customers across Europe. Due to continued growth, they are looking to recruit a German-speaking Sales Support Administrator to join their dynamic and friendly team.

The Role

The Sales Support Administrator will play a key role in supporting the sales function, ensuring customers receive excellent service and that orders are processed efficiently. The successful candidate will act as a key point of contact for German-speaking customers while providing administrative support to the wider sales team.

Key Responsibilities

• Providing administrative support to the sales team.
• Managing customer enquiries via telephone and email in both German and English.
• Processing customer orders accurately and efficiently.
• Coordinating with internal departments including logistics, supply chain and customer service.
• Maintaining customer records and updating CRM systems.
• Producing sales reports and general administrative documentation.
• Monitoring order progress and ensuring customers are kept informed of delivery schedules.
• Resolving any order-related queries and escalating issues where necessary.
• Supporting account managers with customer communications and account administration.

Skills & Experience Required

• Fluent in both German and English (written and spoken).
• Previous experience within a sales support, customer service, sales administration or order processing role.
• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Good working knowledge of Microsoft Office, particularly Excel.
• Experience using ERP or CRM systems would be advantageous.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• High level of attention to detail and accuracy.

Personal Attributes

• Proactive and positive approach.
• Team player with a willingness to support colleagues.
• Strong problem-solving skills.
• Flexible and adaptable.
• Customer-focused mindset.

What's on Offer

• Opportunity to join a growing international food business.
• Supportive and collaborative working environment.
• Career development opportunities.
• Competitive salary and benefits package.
• Exposure to a diverse European customer base.