German speaking Account Coordinator

French Selection (FS); Watford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

French Selection (FS) is seeking a German speaking Account Coordinator in Watford. You will be the main point of contact for customers, managing relationships to enhance retention and address concerns effectively. The role requires fluent German and prior experience in customer service or account management. A proactive and communicative approach is essential. Hybrid working is available after training, with a salary of up to £30,000 plus benefits.

Qualifications

• Fluency in German is essential for this role.
• Previous experience in customer service or account management is a must.
• Proactive and confident personality is appreciated.

Responsibilities

• Act as the main contact for customers to maintain client relations.
• Resolve customer issues to enhance satisfaction.
• Work closely with internal teams to support clients.

Skills

Fluent in German (written and spoken)

Customer service experience

Account management experience

Excellent communication skills

IT literate

Job description

Watford

Ref: 8229GA

Company Profile

A well-established and award-winning company with international operations.

German speaking Account Coordinator

Location: Watford

Hybrid working available after training.

Salary: up to £30,000 per annum plus benefits.

Main Duties

To be the point of contact for customers and maintain successful client relations.

The Role

• Maintain long-lasting successful relations with customers to increase customer retention
• Address customer concerns and find solutions to increase satisfaction
• Work with internal departments and act as a liaison for the customer
• Make customer aware of product portfolio and identify opportunities for additional sales
• Monitor customer spending pattern and provide recommendations accordingly
• Support with client administration

Candidate's Profile

• Fluent in German (written and spoken) – essential
• Previous experience in customer service and/or account management – essential
• Proactive, confident and dynamic personality
• Patient and adaptable with excellent organisation
• Excellent communication skills and a team player
• IT literate