German Speaking -Sales Support Administrator

Office Angels; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Career development

Job summary

Office Angels is seeking a German-speaking Sales Support Administrator to join a dynamic team in a hybrid environment. The role focuses on supporting the sales function, handling German and English customer inquiries, and processing orders efficiently. A strong admin background and Excel proficiency are essential for success in this position. The candidate will liaise with logistics and customer service to ensure smooth operations.

Qualifications

• Fluent in German and English, written and spoken.
• Experience in sales support or order processing.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Provide administrative support to the sales team.
• Handle German and English customer enquiries by phone and email.
• Process customer orders accurately and efficiently.
• Coordinate with logistics, supply chain and customer service.
• Maintain CRM records and produce sales reports.
• Monitor order progress and update customers on delivery schedules.
• Assist account managers with customer communications.

Skills

German and English fluency

Administrative skills

Organisational skills

Customer service

Microsoft Excel

ERP/CRM experience

Tools

CRM software

ERP software

MS Office

Job description

Sales Support Administrator (German Speaking)

Location: Hybrid/Office-Based
Salary: Competitive + Benefits

About the Company

Our client is a well-established and growing business within the food industry, supplying high-quality products to customers across Europe. Due to continued growth, they are looking to recruit a German-speaking Sales Support Administrator to join their dynamic and friendly team.

The Role

The Sales Support Administrator will play a key role in supporting the sales function, ensuring customers receive excellent service and that orders are processed efficiently. The successful candidate will act as a key point of contact for German-speaking customers while providing administrative support to the wider sales team.

Key Responsibilities

• Providing administrative support to the sales team.
• Managing customer enquiries via telephone and email in both German and English.
• Processing customer orders accurately and efficiently.
• Coordinating with internal departments including logistics, supply chain and customer service.
• Maintaining customer records and updating CRM systems.
• Producing sales reports and general administrative documentation.
• Monitoring order progress and ensuring customers are kept informed of delivery schedules.
• Resolving any order-related queries and escalating issues where necessary.
• Supporting account managers with customer communications and account administration.

Skills & Experience Required

• Fluent in both German and English (written and spoken).
• Previous experience within a sales support, customer service, sales administration or order processing role.
• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Good working knowledge of Microsoft Office, particularly Excel.
• Experience using ERP or CRM systems would be advantageous.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• High level of attention to detail and accuracy.

Personal Attributes

• Proactive and positive approach.
• Team player with a willingness to support colleagues.
• Strong problem-solving skills.
• Flexible and adaptable.
• Customer-focused mindset.

What's on Offer

• Opportunity to join a growing international food business.
• Supportive and collaborative working environment.
• Career development opportunities.
• Competitive salary and benefits package.
• Exposure to a diverse European customer base.