German-Speaking Customer Support Pro — Hybrid

Capita; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Krakow is seeking a Customer Service Advisor fluent in German. Responsibilities include supporting customers through various channels, analyzing queries, and providing product information. The ideal candidate has strong communication skills and a customer-oriented attitude. The role offers a competitive salary, hybrid work opportunities, and generous benefits, including healthcare and a performance bonus.

Benefits

Competitive salary

Monthly performance bonus

Hybrid work environment

LuxMed medical healthcare

Generali group insurance

Qualifications

• C1 level German proficiency required.
• Customer-focused approach essential.
• Strong organizational and communication skills necessary.

Responsibilities

• Support customers via inbound calls and messages.
• Analyze and resolve customer queries.
• Share information on products and invoices.

Skills

German at min. C1 level

Customer oriented attitude

Excellent organizational and communication skills

Good knowledge of MS Office

Willingness to work in two shifts

Job description

A leading customer service provider in Krakow is seeking a Customer Service Advisor fluent in German. Responsibilities include supporting customers through various channels, analyzing queries, and providing product information. The ideal candidate has strong communication skills and a customer-oriented attitude. The role offers a competitive salary, hybrid work opportunities, and generous benefits, including healthcare and a performance bonus.