German Speaking Customer Service Agent

Mulberry Recruitment Ltd; Wokingham; Remote; GBP 15,000 - 22,000; Full time

Job summary

Mulberry Recruitment Ltd is seeking a German-speaking Customer Service Agent to work from home on a temporary-ongoing basis. The role calls for handling inbound and outbound calls, managing emails, and providing administrative support to a dynamic team.

You will be the voice of our clients, delivering outstanding customer service while maintaining data accuracy and meeting performance targets in a fast-paced environment. The position offers weekly pay and a UK-based remote setup.

Qualifications

• Previous customer service experience essential.
• Strong communication and interpersonal skills.
• Good attention to detail and ability to multitask.
• Proficient in Microsoft Office 365.
• Able to work effectively in a fast-paced team environment.
• Professional, reliable, and able to communicate clearly and respectfully.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to high volumes of emails accurately and efficiently.
• Maintain accurate data entry and meet quality standards.
• Meet daily and weekly performance targets.
• Escalate issues in line with company procedures.
• Support additional campaigns as required.

Skills

Customer service experience

Communication skills

Attention to detail

Microsoft Office 365

Teamwork in fast-paced environment

Clear and respectful communication

Tools

Microsoft Office 365

Job description

German speaking Customer Service Agent

Location: Work From Home
Job Type: Temporary - Ongoing
Hours: 8:00am - 17:00pm
Pay: £13.50 per hour - Weekly Pay

We are currently recruiting for a Customer Service Agent to join a fast-paced and dynamic team. In this role you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days… They are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to high volumes of emails accurately and efficiently.
• Maintain accurate data entry and meet quality standards.
• Meet daily and weekly performance targets.
• Escalate issues in line with company procedures.
• Support additional campaigns as required.

Skills & Experience

• Previous customer service experience essential.
• Strong communication and interpersonal skills.
• Good attention to detail and ability to multitask.
• Proficient in Microsoft Office 365.
• Able to work effectively in a fast-paced team environment.
• Professional, reliable, and able to communicate clearly and respectfully