Chinese Speaking Customer Service Agent

Mulberry Recruitment Ltd; Wokingham; Remote; GBP 19,000 - 22,000; Part time

Job summary

Mulberry Recruitment Ltd is seeking a Chinese-speaking customer service agent to join our fast-paced team. This temporary - ongoing role is remote, with hours 2:00am–11:00am, Monday to Friday, and pay of £14.50 per hour with weekly pay.

You will handle inbound/outbound calls, emails, and provide admin support while delivering excellent service. You'll be part of a busy campaign, building relationships with colleagues and team leaders, maintaining data accuracy, meeting targets, and adapting to

Qualifications

• Previous customer service experience essential.
• Strong communication and interpersonal skills.
• Good attention to detail and ability to multitask.
• Proficient in Microsoft Office 365.
• Able to work effectively in a fast-paced team environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to high volumes of emails accurately and efficiently.
• Maintain accurate data entry and meet quality standards.
• Meet daily and weekly performance targets.
• Escalate issues in line with company procedures.
• Support additional campaigns as required.
• Work flexible shifts, including weekends and overnights where needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Tools

Microsoft Office 365

Job description

Chinese speaking customer service agent

Location: Work From Home

Job Type: Temporary - Ongoing

Hours: 2:00am - 11:00am, Monday-Friday

Pay: £14.50 per hour - Weekly Pay

We are currently recruiting for a Customer Service Agent to join a fast-paced and dynamic team. In this role you will be the voice of our clients, delivering outstanding customer support through inbound and outbound calls, email management, and administrative support. It is a busy and fast-moving campaign and will sometimes have quiet days… They are looking for someone to adapt to that environment. You will be working in a team and building relationships so respect and kindness to your other colleagues and team leaders is a must!

Key Responsibilities

• Handle inbound and outbound customer calls professionally.


• Respond to high volumes of emails accurately and efficiently.


• Maintain accurate data entry and meet quality standards.


• Meet daily and weekly performance targets.


• Escalate issues in line with company procedures.


• Support additional campaigns as required.


• Work flexible shifts, including weekends and overnights where needed.

Skills & Experience

• Previous customer service experience essential.


• Strong communication and interpersonal skills.


• Good attention to detail and ability to multitask.


• Proficient in Microsoft Office 365.


• Able to work effectively in a fast-paced team environment.


• Professional, reliable, and able to communicate clearly and respectfully