Customer Service Team Manager – German Speaking

Express Recruitment; Leicester; Hybrid; GBP 38,700 - 47,300; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Team Leader to manage a new team in Leicester. The ideal candidate will have strong communication skills and experience in leading customer service teams. Responsibilities include motivating the team, maintaining customer relationships, and implementing service improvements. The position offers up to £43,000, hybrid working options, and various benefits. Apply for a role that focuses on developing a positive team culture and outstanding customer service.

Qualifications

• Previous experience as a Customer Service Team Leader or Manager.
• Excellent communication skills both verbally and written.
• Ability to demonstrate high-level communication skills.

Responsibilities

• Lead and motivate the Customer Service Team ensuring high standards of performance.
• Develop and maintain strong relationships with key customers.
• Compile and review regular reports to monitor performance.
• Work collaboratively across departments to enhance the customer experience.
• Identify training needs within the team.

Skills

High level communication skills

Fluent in German and English

Job description

Express Recruitment have a rare and unique opportunity for an experienced people manager to lead a team of individuals and join a global business in the Leicester area with free parking provided.

Our client is looking for a candidate who can demonstrate excellent people and communication skills. They are looking for someone who wants to join their new customer service team focusing on developing the culture within the team and putting kindness ahead of data!

In return our client is offering a salary of up to c£43,000, hybrid working options (1 day per week at home) plus many more benefits.

• Lead and motivate the Customer Service Team ensuring high standards of performance, engagement and service delivery
• Develop and maintain strong relationships with key customers to support satisfaction and long‑term partnerships
• Compile and review regular reports to monitor performance, identify trends and support strategic decision‑making
• Work collaboratively across departments to identify and implement improvements that enhance the customer experience and increase efficiency
• Provide support to senior management and collaborate with other team leaders on operational and strategic activities
• Identify training needs within the team and coordinate with training partners to deliver suitable development programmes

Skills & Experience

• Previous experience as a Customer Service Team Leader or Manager
• Ability to demonstrate high level communication skills
• Excellent communication skills both verbally and written
• Fluency in German and English is essential
• This role would suit someone who is already working in a Team Leader or management role, whether that is a Customer Service or Sales Team Leader, and wants to be part of an exciting new project.

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, "exceeding expectations every time" of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on → https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday to Friday, 8:00am to 4:00pm (1 in 5 weekends)

Job Type: Permanent

Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.