Helpdesk Agent (German Speaking)

Adecco Portugal; Leeds; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Hybrid work pattern

Close to public transport links

Training and development

Employee assistance programme

Pension scheme

Job summary

Lloyds Banking Group is seeking a bilingual IT Service Desk Analyst in Leeds. You’ll provide first‑line IT support in German and English, support colleagues across locations, and work a hybrid pattern with two days in the office and three days at home. The 6‑month contract offers progression opportunities and a focus on excellent customer service.

No extensive IT experience is required; strong customer service or contact centre background and genuine IT interest are valued.

Qualifications

• Fluent spoken and written German and English.
• Excellent verbal and written communication skills.
• Confidence handling inbound telephone calls.
• Experience in customer service, contact centre or helpdesk is a plus.
• Strong administration and keyboard skills.

Responsibilities

• Be the first point of contact for colleagues with IT issues and resolve problems quickly.
• Take inbound calls in German and English and provide first‑line IT support.
• Assist with password resets, system access and basic troubleshooting.
• Log, update and manage support tickets and keep users informed.
• Coordinate with specialist and offshore teams when needed.
• Escalate complex issues and maintain professional communication.

Skills

Fluent German

Fluent English

Customer service experience

Telephone handling

Strong communication

Job description

Looking for a new opportunity?

Location: Leeds

Pay: £18.25p/hr

Contract: 6-month temporary contract, with potential for progression

Working Pattern: Hybrid - 2 days office / 3 days home-based

Hours: Monday-Friday, shifts between 7:00am and 7:00pm

Are you fluent in German and English and enjoy helping people solve problems?

We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.

You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.

You’ll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.

What will you be doing?

You’ll be the first point of contact for colleagues experiencing IT issues, helping them resolve problems quickly and providing a great customer experience along the way.

Your day-to-day responsibilities will include:

• Taking inbound calls from colleagues in German and English
• Providing first-line support for IT issues and service desk queries
• Helping with password resets, system access, software issues and basic troubleshooting
• Logging, updating and managing support tickers
• Keeping colleagues updated on the progress of their IT incidents
• Working closely with specialist and offshore support teams
• Escalating more complex technical issues when required
• Providing clear and professional communication, both verbally and in writing
• Delivering a consistently high standard of customer service

What are we looking for?

We're particularly interested in people who have:

• Fluent spoken and written German and English
• Excellent verbal and written communication skills
• Confidence handling inbound telephone calls
• Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment
• Strong administration and keyboard skills
• Excellent attention to detail
• The ability to manage multiple queries in a busy environment
• A genuine interest in IT, technology and problem-solving
• A calm and professional approach when dealing with customers or colleagues

Why this could be a great opportunity

This isn't just another temporary customer service role.

You’ll have the opportunity to:

Build your IT experience

Develop practical experience within an established IT Service Desk environment.

Use your language skills every day

Support colleagues across different locations, using your German and English communication skills.

Develop your career

The initial contract is for 6 months, with potential opportunities for progression.

Enjoy hybrid working

Once fully trained, you’ll work 2 days from the office and 3 days from home.

About Lloyds Banking Group

You’ll be joining Lloyds Banking Group, one of the UK’s leading financial services organisations.

You’ll become part of a supportive environment where you can develop new skills, gain valuable IT experience and build your career while making a difference to colleagues across the organisation.

Benefits

• Work from home 3 days per week
• Close to public transport links
• First class support and training for all colleagues
• Weekly Pay
• Online payslips
• Dedicated After Care Team
• Annual leave allowance of 31 days per year
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

Adecco Group UK & Ireland is an Equal Opportunities Employer.