2 X German Customer Service Executives

Office Angels; Guildford; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Free parking

Job summary

Office Angels in Guildford is seeking two German-speaking Customer Service Executives to join a busy team. The role offers hybrid working with free onsite parking and a permanent, full-time schedule from 9am to 5:30pm, Monday to Friday.

The successful candidates will handle German and UK customer inquiries, provide accurate information, resolve issues, and maintain customer records, contributing to a high standard of service across Europe.

Qualifications

• Fluent written and spoken German.
• Experience in customer service or client services.
• Excellent communication with attention to detail.
• Strong interpersonal and relationship-building abilities.
• Proactive, customer-focused mindset with problem-solving skills.
• Ability to manage multiple priorities in a busy environment.
• Proficiency in CRM, ERP, or customer management systems.
• Good Microsoft Office skills, including Excel.

Responsibilities

• Manage incoming customer enquiries via telephone and email, demonstrating empathy and professionalism.
• Act as the primary contact for German and UK customers, ensuring an excellent customer experience.
• Identify and assess customer needs, providing accurate information and solutions.
• Resolve queries, complaints, and service issues efficiently and professionally.
• Build strong relationships to maintain the organisation's reputation for customer care.
• Maintain detailed records of customer interactions and account activity.
• Collaborate with internal teams to ensure prompt resolution of enquiries.
• Communicate confidently with contacts at all levels, including mid and senior management.
• Proactively identify opportunities to enhance the customer experience.
• Represent the organisation positively in every customer interaction.

Skills

German fluency

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

CRM/ERP proficiency

Excel

Job description

German Customer Service Executive (x2)

Location: Guildford

Salary: £27,999.16 - £29,999.16

Contract Type: Permanent

Full-Time: Monday - Friday (9am - 5:30pm)

Hybrid Working with Free Parking

Are you a customer service champion with a passion for delivering outstanding support? Do you thrive in fast-paced environments where communication and problem-solving are key? If so, an exciting opportunity awaits with our client, a well-respected international organisation. They are seeking two German Speaking Customer Service Executives to join their dynamic team in Guildford!

About the Organisation

The Guildford office supports customers with exceptional service across multiple markets and currencies. Accuracy, professionalism, and outstanding customer care are at the heart of their operations.

What's in it for You?

• Work in a friendly, supportive, and collaborative team environment.
• Enjoy hybrid working options with free onsite parking.
• Competitive salary and full-time hours.
• Become a Brand Ambassador for a highly regarded international business.
• Engage with German and UK customers across Europe.
• Explore long-term career development opportunities within a growing organisation.

Key Responsibilities

Customer Service & Customer Care:

• Manage incoming customer enquiries via telephone and email, demonstrating empathy and professionalism.
• Act as the primary contact for German and UK customers, ensuring an exceptional customer experience.
• Identify and assess customer needs, providing accurate information and effective solutions.
• Resolve queries, complaints, and service issues efficiently and professionally.
• Build strong relationships to maintain the organisation's excellent reputation for customer care.

Customer Relationship Management:

• Maintain detailed records of customer interactions and account activity.
• Collaborate with internal teams to ensure prompt resolution of customer enquiries.
• Communicate confidently with contacts at all levels, including mid and senior management.
• Proactively identify opportunities to enhance the customer experience.

Brand Ambassador:

• Represent the organisation positively in every customer interaction.
• Promote a customer-first culture by consistently delivering outstanding service.
• Maintain strong relationships with customers across the UK and Europe.

Continuous Improvement:

• Support reporting activities and monitor customer service performance.
• Identify trends in customer feedback and recommend improvements.
• Share customer insights with the wider business to enhance satisfaction and support growth.

This is a fantastic opportunity to utilise your German language skills and deliver exceptional customer experiences while making a significant impact within a growing international business.

Skills & Experience Required

Essential:

• Fluent written and spoken German.
• Previous experience in customer service, customer support, or client services.
• Excellent communication skills with keen attention to detail.
• Strong interpersonal and relationship-building abilities.
• A proactive customer-focused mindset with strong problem-solving skills.
• Ability to manage multiple priorities in a busy environment.
• Proficiency in CRM, ERP, or customer management systems.
• Good Microsoft Office skills, including Excel.

Desirable:

• Experience supporting UK and European B2B & B2C customers.
• Affinity with technical product support.
• Experience working with distributors, retailers, or commercial customers.