GERMAN CUSTOMER SERVICE

Impact Recruitment; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Paycare scheme

Annual salary review

Early finish Fridays 2:15pm

Friday work-from-home

Job summary

Impact Recruitment is recruiting a Customer Experience Coordinator in Northampton. The role requires fluent German for B2B customers and a strong customer service approach to support, advise, and quote on products.

You will manage the sales process end-to-end, liaise with internal teams and ensure accurate processing of orders while delivering excellent service. This permanent role offers ongoing development and a competitive package.

Qualifications

• Minimum 2 years in customer experience, support or sales.
• Fluent in English and German.
• Excellent customer care and telephone manner.
• Strong organisational skills and attention to detail.
• Willingness to develop the role and contribute to growth.
• Experience with CRM/e-commerce platforms (Hubspot, Zendesk or similar).
• Proficient in Microsoft Word and Excel.

Responsibilities

• Diagnose customer product requirements and provide solutions.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Process sales orders and quotations accurately.
• Consult with customers on the correct product for them.
• Coordinate with warehouse, transport and engineering to meet lead times.

Skills

German language

CRM/Helpdesk knowledge

Organisational skills

Attention to detail

Communication

Customer care

Telephone manner

Proactive/own initiative

MS Office (Word/Excel)

Tools

Hubspot

Zendesk

Job description

Permanent

£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you a fluent German speaker?

If this sounds like you, I have the perfect opportunity for you!

Job Reference: VCJ1613_1792408545

Locations: Northampton, Northamptonshire

Salary: £28000 - £30000 per annum

Job Type: Permanent

Posted: 19 October 2026

Customer Experience Coordinator

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.

Duties And Responsibilities For The Customer Experience Coordinator

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills And Experience Required For The Customer Experience Coordinator

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as German
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish at 2.15pm
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review

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