German Customer Service Representative - (Hybrid, mostly remote)

JR United Kingdom; St. Neots; Remote; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a German Customer Service Representative to provide exceptional service. This role involves handling inbound and outbound calls, ensuring customer satisfaction, and demonstrating strong product knowledge. The position offers a hybrid work environment, allowing you to work remotely while maintaining a connection with the team through monthly office visits. Join a dynamic and supportive team where your contributions will directly impact customer experiences and satisfaction. This is a fantastic opportunity for someone passionate about delivering quality service in a rewarding environment.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Eye care vouchers

Free monthly nutritional and personal care products

Discounts at leading brands and retailers

Qualifications

• Previous experience in a similar role preferred but not essential.
• Attention to detail and high-level communication skills are essential.

Responsibilities

• Answering calls from existing and new customers.
• Proactively dealing with all queries relating to the business.
• Demonstrating extensive knowledge on all product ranges.

Skills

Customer Service Experience

Communication Skills

Self-motivated

Attention to Detail

Job description

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German Customer Service Representative - (Hybrid, mostly remote), st neots

Client:

Origin Recruitment Ltd

Location:

st neots, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

1. Answering calls from existing and new customers
2. Proactively dealing with all queries relating to the business
3. Taking orders and bookings via external and internal calls
4. A professional approach with the ability to build rapport with each customer
5. Demonstrating extensive knowledge on all product ranges
6. Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

1. Previous experience in a similar role (preferred but not essential)
2. Customer service experience (preferred but not essential)
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. A passion to deliver the highest quality for our client’s customers

Working Hours:

Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00

Week 5: Monday to Friday. 11:45 – 20:00

Additional benefits:

1. Contributory pension scheme of up to 6%
2. Opportunity to buy & sell holiday
3. Contributory hospital and health cash plan
4. Eye care vouchers
5. Free monthly nutritional and personal care products
6. Discounts at leading brands and retailers