German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

An established industry leader in healthcare is seeking a German-speaking Customer Service Representative. This full-time, permanent role offers a hybrid working model, combining remote work with occasional office visits. The successful candidate will engage with customers, addressing their queries and providing top-notch service. With a focus on self-motivation and attention to detail, you will contribute to a dynamic team environment. Enjoy various benefits including a contributory pension scheme and discounts at leading retailers while making a meaningful impact in customer service.

Benefits

Contributory pension scheme up to 6%

Holiday purchase & sale options

Gym membership discounts

Hospital and health cash plan

Cycle2Work scheme

Eye care vouchers

Monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Experience in customer service is preferred but not essential.
• Fluent in German with strong communication skills.

Responsibilities

• Handle inbound and outbound calls to provide excellent customer service.
• Manage email queries and maintain a professional approach.

Skills

German language skills

Customer service experience

Attention to detail

Communication skills

Self-motivation

Computer literacy

Job description

Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1x per month in the Office)

Client Profile:

Multilingual is proud to announce that we are searching for a German-speaking Customer Service Advisor to join an industry leader in the healthcare sector. This is a full-time, permanent position.

Key Purpose:

The representative will handle inbound and outbound calls daily to provide top-quality service to existing and new customers. You will add value to each customer interaction and possess strong product knowledge.

Key Responsibilities:

1. Answer calls from existing and new customers
2. Proactively address all queries related to the business
3. Take orders and bookings via external and internal calls
4. Manage email queries
5. Maintain a professional approach and build rapport with customers
6. Demonstrate extensive knowledge of all product ranges
7. Handle calls from B2B and B2C clients

Personal Specification:

The successful candidate will have:

• Previous experience in a similar role (preferred but not essential)
• Customer service experience (preferred but not essential)
• Self-motivation and a ‘can-do’ attitude
• Attention to detail and excellent communication skills
• Fluent German language skills
• Computer literacy
• A passion for delivering high-quality customer service

Shift Options:

Shift 1 - 5-week rotation (Late Sat) - £26,575

• Week 1: Mon-Fri, 07:00 – 15:15
• Week 2: Mon-Thu, 07:30 – 15:45, Sat, 11:45 – 20:00
• Week 3: Mon-Fri, 11:00 – 19:15
• Week 4: Mon-Thu, 08:00 – 16:15; Sat, 09:45 – 18:00
• Week 5: Mon-Fri, 11:45 – 20:00

Shift 2 - 5-week rotation (Standard) - £26,500

• Week 1: Mon-Fri, 07:00 – 15:15 UK Time
• Week 2: Mon-Thu, 07:30 – 15:45 UK Time; Sat, 07:30 – 15:45 UK Time
• Week 3: Mon-Fri, 11:00 – 19:15 UK Time
• Week 4: Mon-Thu, 08:00 – 16:15 UK Time; Sat, 08:00 – 16:15 UK Time
• Week 5: Mon-Fri, 11:45 – 20:00 UK Time

Additional Benefits:

• Contributory pension scheme up to 6%
• Holiday purchase & sale options
• Gym membership discounts
• Hospital and health cash plan
• Cycle2Work scheme
• Eye care vouchers
• Monthly nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailers