German Customer Service Representative - (Hybrid, mostly remote)

JR United Kingdom; Ashton-under-Lyne; Remote; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a German-speaking Customer Service Representative. This role, offered on a full-time permanent basis, involves managing customer inquiries and ensuring satisfaction through effective communication and product knowledge. The position allows for hybrid work, primarily remote, with occasional office visits. Join a dynamic team dedicated to delivering exceptional service and enjoy a range of benefits, including a contributory pension scheme and discounts at leading brands. If you are self-motivated with a passion for customer care, this opportunity is perfect for you.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Eye care vouchers

Free monthly nutritional and personal care products

Discounts at leading brands and retailers

Qualifications

• Experience in a customer service role is preferred but not essential.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Handle inbound and outbound calls to provide top-quality service.
• Proactively address customer queries and take orders.

Skills

Customer Service

Communication Skills

Attention to Detail

Self-motivation

Education

High School Diploma

Job description

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German Customer Service Representative - (Hybrid, mostly remote), ashton-under-lyne

Client: Origin Recruitment Ltd

Location: ashton-under-lyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 6

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose: The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

1. Answering calls from existing and new customers
2. Proactively dealing with all queries relating to the business
3. Taking orders and bookings via external and internal calls
4. A professional approach with the ability to build rapport with each customer
5. Demonstrating extensive knowledge on all product ranges
6. Facilitating calls from B2B and B2C

Personal Specification: The successful candidate for the position will have the following competences:

1. Previous experience in a similar role (preferred but not essential)
2. Customer service experience (preferred but not essential)
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. A passion to deliver the highest quality for our client’s customers

Working Hours:

Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00

Week 5: Monday to Friday. 11:45 – 20:00

Additional benefits:

1. Contributory pension scheme of up to 6%
2. Opportunity to buy & sell holiday
3. Contributory hospital and health cash plan
4. Eye care vouchers
5. Free monthly nutritional and personal care products
6. Discounts at leading brands and retailers