German Customer Service Representative - (Hybrid, mostly remote)

ZipRecruiter; Bolton; Remote; GBP 26,000 - 27,000; Full time

Job summary

An established industry leader in healthcare is seeking a German-speaking Customer Service Representative. This full-time position offers a hybrid work model, primarily remote with occasional office visits. The role involves managing inbound and outbound calls, ensuring top-notch service for customers. Ideal candidates will possess strong communication skills, attention to detail, and a passion for customer satisfaction. With a competitive salary and additional benefits, this opportunity promises a rewarding career path in a dynamic environment.

Benefits

Contributory pension scheme

Opportunity to buy & sell holiday

Gym membership discounts

Health cash plan

Cycle2Work scheme

Eye care vouchers

Free monthly nutritional products

Life assurance

Discounts at leading brands

Qualifications

• Previous experience in a similar role is a plus but not essential.
• Self-motivated with a 'can do' attitude is important.
• High level of communication skills is essential.

Responsibilities

• Answering calls from existing and new customers.
• Dealing with queries and taking orders via calls.
• Managing email queries and building rapport with customers.

Skills

German Fluency

Customer Service Experience

Communication Skills

Computer Literacy

Attention to Detail

Job description

Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location: Cambridge (Remote and 1 x per month in the Office)

Client Profile:

Multilingual is proud to announce, we are searching for a German Speaking

Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities:

● Answering calls from existing and new customers

● Proactively dealing with all queries relating to the business

● Taking orders and bookings via external and internal calls

● Managing email queries

● A professional approach with the ability to build rapport with each customer

● Demonstrating extensive knowledge on all product ranges

● Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position, will have the following competences:

● Previous experience in a similar role ( but not essential)

● Customer service experience ( but not essential)

● Self-motivated, with a ‘can do’ attitude

● Attention to detail with high level of communication skills is essential

● German Fluent

● Computer literacy

● A passion to deliver the highest quality for our client’s customers

Different shifts available:

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Shift 1 - 5 week rotation (Late Sat) - £26,575

Week 1: Monday to Friday. 07:00 – 15:15

Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00

Week 3: Monday to Friday. 11:00 – 19:15

Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00

Week 5: Monday to Friday. 11:45 – 20:00

Shift 2 - 5 week rotation (Standard) £26,500

Week 1: Monday to Friday. 07:00 – 15:15 UK Time

Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time

Week 3: Monday to Friday. 11:00 – 19:15 UK Tim

Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time

Week 5: Monday to Friday. 11:45 – 20:00 UK Time

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Additional benefits:

● Contributory pension scheme of up to 6%

● Opportunity to buy & sell holiday

● Gym membership discounts

● Contributory hospital and health cash plan

● Cycle2Work scheme

● Eye care vouchers

● Free monthly nutritional and personal care products

● Life assurance

● Discounts at leading brands and retailers