Customer Service Advisor - German Speaking

Ruth Wagstaff Recruitment; Ruddington; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Hybrid work 50/50

Global manufacturing company

Job summary

Ruth Wagstaff Recruitment is recruiting a German Speaking Customer Service Advisor for a Nottingham-based, global manufacturing business. You will support German-speaking customers from enquiry through to order fulfilment, coordinating with sales and manufacturing to ensure smooth order processing.

The role focuses on quotations, order management, and resolving customer queries while maintaining accurate data in SAP.

Qualifications

• German language proficiency (written and spoken) required.
• At least 2 years’ B2B customer service or order management experience.
• Experience in a manufacturing environment preferred.
• Experience with SAP and Salesforce or similar ERP/CRM systems.
• Strong communication and problem-solving skills.

Responsibilities

• Support German-speaking customers from enquiry to order fulfilment.
• Prepare and issue customer quotations.
• Follow up quotations and support growth opportunities.
• Process customer orders and maintain SAP data.
• Conduct contract reviews to confirm requirements.
• Provide product and order information to customers.
• Collaborate with internal teams to ensure on-time delivery.
• Process customer returns.
• Work with Finance to resolve credit and invoice queries.
• Maintain accurate customer data in ERP/CRM.

Skills

German language

B2B customer service

Order processing

Relationship building

Problem solving

English communication

Tools

SAP

Salesforce

Job description

Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment?

We're recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham.

You’ll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery.

What's on Offer

• c£32,000 salary
• Annual bonus of up to 5%
• Monday to Friday working
• 50/50 hybrid working (Tuesday and Wednesday are office-based days)
• Opportunity to join an established global manufacturing business

The Role

• Supporting German-speaking customers with enquiries and new orders
• Preparing and issuing customer quotations
• Following up quotations and supporting opportunities for business growth
• Processing customer orders and maintaining accurate information within SAP
• Carrying out contract reviews to ensure customer requirements are understood and met
• Providing customers with product and order information
• Building strong relationships with internal teams to support on-time order fulfilment
• Processing customer returns
• Working with Finance to resolve credit and invoice queries
• Maintaining accurate customer information across ERP and CRM systems

What We're Looking For

You’ll need a high level of spoken and written German, as some customers communicate exclusively in German.

Ideally, you’ll also have:

• At least 2 years’ B2B customer service, sales support or order management experience
• Experience working within a manufacturing environment
• Strong customer service and problem-solving skills
• Experience using ERP and CRM systems, ideally SAP and Salesforce
• Excellent written and verbal communication skills (English and German)
• The ability to build effective relationships across different departments
• Experience within a regulated manufacturing sector, such as aerospace or medical, would be particularly advantageous.