Italian Customer Service in Northampton)

Impact Recruitment Services; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days of annual leave

Flexible working

Work from home Fridays

Contributory Paycare scheme

Annual salary review

Job summary

Impact Recruitment Services is looking for a Customer Experience Coordinator in Northampton. This full-time role requires fluency in German and provides an exciting opportunity to work with international customers.

The successful candidate will manage the sales process, diagnose customer product needs, and ensure exceptional service. The position offers flexible working with Fridays from home, 25 days of annual leave, and salary of £28,000-£30,000 plus bonuses.

Qualifications

• At least 2 years of experience in customer experience, support or sales.
• Fluent in English and German.
• Inquisitive mind and passion for technical components.

Responsibilities

• Diagnose customer product requirements and provide solutions.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.

Skills

Customer experience/sales skills

Fluent in German

Organizational skills

Attention to detail

CRM knowledge

Microsoft Office proficiency

Tools

Hubspot

Zendesk

Job description

Customer Experience - Italian speaking

Permanent

Full-time hours - work from home Fridays

£28,000-£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent Italian speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.

Duties and responsibilities for the Customer Experience Coordinator:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills and experience required for the Customer Experience Coordinator:

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as German
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional details & benefits:

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review