Sales Support Advisor - German Speaking

Advancing People Multilingual; Chesterfield; Sur place; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor based in Chesterfield, Derbyshire. This established international distributor offers a challenging role within a growing Customer Service team, focused on delivering exceptional after-sales service.

You will support German and English-speaking customers, manage warranty and parts requests, and work with technical and logistics colleagues to resolve issues promptly.

Qualifications

• Fluency in German.
• Previous experience in customer service or after-sales support.
• Excellent communication and problem-solving skills.
• Proactive, organized with ownership of customer enquiries.
• Experience with CRM or case management is desirable but not essential.

Responsabilités

• Provide after-sales support to German and English-speaking customers via telephone, email and messaging.
• Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution.
• Liaise with internal technical and logistics teams to resolve product and delivery issues.
• Support communication between German-speaking customers and internal departments, including translation where required.
• Maintain accurate customer records and ensure all cases are followed up promptly.
• Identify recurring customer issues and contribute ideas to improve service and processes.

Connaissances

German fluency

Customer service experience

Communication skills

Proactive organized approach

CRM familiarity

CRM software

Outils

CRM software

Description du poste

Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor on behalf of an established and rapidly growing international distributor, specialising in premium products, based in Chesterfield, Derbyshire.

This is a fantastic opportunity for a customer-focused individual who enjoys solving problems, building relationships and delivering an exceptional customer experience.

The Role

Working as part of a growing Customer Service team, you will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.

Key Responsibilities:

• Provide after-sales support to German & English-speaking customers via telephone, email and messaging.
• Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution.
• Liaise with internal technical and logistics teams to resolve product and delivery issues.
• Support communication between German speaking customers and internal departments, including translation where required.
• Maintain accurate customer records and ensure all cases are followed up promptly.
• Identify recurring customer issues and contribute ideas to improve service and processes.

About You

• Fluency in German
• Previous experience in customer service, after-sales support or a similar customer-facing role.
• Excellent communication and problem-solving skills.
• A proactive, organised approach with the ability to take ownership of customer enquiries.
• A genuine commitment to delivering excellent customer service.
• Experience in a technical support, manufacturing or product-based environment, along with familiarity with CRM or case management systems is desirable but not essential.

This is a full-time permanent position offering a basic salary of £30,000 + 13% Bonus

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.