Customer Service Advisor - German Speaking

Confidential; Nottingham; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 5%

Hybrid work arrangement

Career progression in global business

Job summary

Confidential in Nottingham is seeking an experienced German Speaking Customer Service Advisor to support German and UK customers from enquiry to order fulfilment.

You will liaise with sales, manufacturing and other teams, handling quotations, orders and CRM data, with a strong focus on building relationships and delivering excellent service in a manufacturing environment.

Qualifications

• German fluency in speaking and writing.
• 2+ years in B2B customer service or order management.
• Experience within manufacturing environments is advantageous.
• Proficiency with SAP and Salesforce or similar ERP/CRM systems.

Responsibilities

• Support German-speaking customers with enquiries and new orders.
• Prepare and issue customer quotations.
• Follow up quotations and pursue opportunities for growth.
• Process customer orders and maintain information in SAP.
• Carry out contract reviews to ensure customer requirements are met.
• Provide product and order information to customers.
• Build relationships with internal teams to ensure on-time fulfilment.
• Process customer returns and coordinate with Finance on invoices.
• Maintain accurate customer data across ERP and CRM systems.

Skills

German language

English language

Customer service

Sales support

Tools

SAP

Salesforce

Job description

Are you an experienced German Speaking Customer Service Advisor who enjoys building customer relationships, solving problems and supporting customers from initial enquiry through to order fulfilment?

We re recruiting a German Speaking Customer Service Advisor to join a successful global manufacturing business based in Nottingham.

You're ll primarily support customers across Germany, as well as some UK customers, working closely with sales, manufacturing and other internal teams. This is a varied B2 B customer service role covering quotations, order processing, customer queries and coordinating orders through to delivery.

What s on Offer

• - c£32,000 salary
• - Annual bonus of up to 5%
• - Monday to Friday working
• - 50/50 hybrid working (Tuesday and Wednesday are office-based days)
• - Opportunity to join an established global manufacturing business

The Role

As German Speaking Customer Service Advisor, your responsibilities will include:

• - Supporting German-speaking customers with enquiries and new orders
• - Preparing and issuing customer quotations
• - Following up quotations and supporting opportunities for business growth
• - Processing customer orders and maintaining accurate information within SAP
• - Carrying out contract reviews to ensure customer requirements are understood and met
• - Providing customers with product and order information
• - Building strong relationships with internal teams to support on-time order fulfilment
• - Processing customer returns
• - Working with Finance to resolve credit and invoice queries
• - Maintaining accurate customer information across ERP and CRM systems

What We re Looking For

You're ll need a high level of spoken and written German, as some customers communicate exclusively in German.

Youll also have:

• - At least 2 years' B2 B customer service, sales support or order management experience
• - Experience working within a manufacturing environment
• - Strong customer service and problem-solving skills
• - Experience using ERP and CRM systems, ideally SAP and Salesforce
• - Excellent written and verbal communication skills (English and German)
• - The ability to build effective relationships across different departments

Experience within a regulated manufacturing sector, such as aerospace or medical, would be particularly advantageous.