Italian Customer Service

Confidential; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Work from home Fridays

25 days annual leave

Salary reviews

Paycare scheme

Job summary

Confidential is seeking a Customer Experience Coordinator who is fluent in Italian to service B2B customers and support sales processes. The role is permanent, full-time, with 40 hours weekly and work-from-home Fridays.

The ideal candidate has at least 2 years in CX or sales, strong product knowledge, and proficiency with CRM platforms such as Hubspot or Zendesk, plus MS Office. Salary ranges £28,000–£30,000 with a discretionary bonus, and annual salary reviews.

Qualifications

• At least 2 years of experience within a customer experience, customer support or sales role.
• Fluent in Italian and English.
• Good organisational skills and excellent customer care.
• Confident to develop the role and make it your own.

Responsibilities

• Diagnose customer product requirements and provide a solution.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Process sales orders and quotations accurately.
• Consult with customers on correct product selections.
• Coordinate with internal warehouse, transport and engineering teams to meet lead times.

Skills

Customer experience

Sales

Italian language

English language

Tools

Hubspot

Zendesk

Job description

Customer Experience - Italian speaking

Permanent

Full-time hours - work from home Fridays

£28,000-£30,000 plus bonus

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2 B customer service?

Are you a fluent Italian speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in Italian is essential as you will be looking after their Italian B2 B customers.

Duties and responsibilities for the Customer Experience Coordinator:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills and experience required for the Customer Experience Coordinator:

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as italian
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional details & benefits:

• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review