Genetics Administrator

Moorfields Eye Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking an Administrative Support Officer for its Genetics Service. This role involves providing high-quality administrative support, managing patient samples, and maintaining records. Candidates should have strong organizational and communication skills, as well as a commitment to confidentiality and delivering excellent customer service. The position offers a competitive salary and various benefits, including pension scheme membership and career development opportunities.

Benefits

Competitive salary

Membership of the NHS Pension Scheme

24/7 independent counselling support

Career-long learning opportunities

Free Pilates classes

Qualifications

• Proven ability to manage a varied workload and meet conflicting demands.
• Experience working with confidential information.
• Ability to deliver high-quality customer service.

Responsibilities

• Provide high quality administrative support to the Genetics Service.
• Manage patient samples and maintain accurate records.
• Coordinate meetings and manage departmental supplies.

Skills

Organizational skills

Communication skills

Attention to detail

Confidentiality

Job description

Overview

The post holder will provide high quality administrative support to the Genetics Service in order to ensure that a comprehensive diagnostic service is provided to the hospital. They will provide administrative assistance to the Genetics Consultants, Clinical Fellows, Genetic Counsellors, Genomic Associates and other members of the Genetics department. The post holder will play a key role in the maintenance of project spreadsheets and administrative systems to support the efficient running of the department in line with current regulations. The post holder will fulfil a variety of tasks to ensure that a high standard of patient care is met. The post holder is expected to be proactive in developing and implementing procedures and will be required to work with a degree of autonomy. It is essential that the post holder can organise their workload and cope with conflicting demands on their time but prioritise their workload accordingly. Much of the work is confidential in nature and the post holder is expected to adhere to MEH information governance and confidentiality policies.

Responsibilities include management of patient samples; this involves maintaining accurate records and following departmental SOPs to process patients\' genetic samples and log their flow from blood sampling to receiving the results from the genetic lab. The post holder will deliver high quality administrative services to staff and patients within the genetics department and promote a positive image of the Trust\'s Genetic Service through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

Additional responsibilities include meeting arrangements for department (including room/virtual Teams bookings for regular and one-off meetings, circulating invitations/details), assisting with observers, liaising with HR, creation of observer name badges, assisting with letters confirming informal/observer fellowships, sending out timetables; coordinating orders and maintaining sufficient supply of department stationery/supplies/blood packs; managing international and national shipment of patient samples for diagnostic testing; liaising with relevant labs, courier companies and Moorfields transport department; ensuring all samples received by post are logged, communicated to the team and efficiently dispatched to the relevant labs; ensuring all associated consent forms are appropriately signed off; requesting blood/DNA samples from patients and relatives as referred by genetic counsellors; maintaining and using appropriate letter templates (including correct consent forms), maintaining a record of packs sent in spreadsheets and hospital databases, answering patient/GP queries about blood/saliva packs, managing all responses, and chasing up outstanding packs/samples.

Assist consultants and genetic counsellors with any request for patient details or sending information on patient information days or various research studies. Co-ordinate the induction of any new members of the Genetics team (and certain members of relevant research teams), liaise with HR, support on how to use the Genetics module of the OpenEyes database; how to access and use various spreadsheets and databases within the shared drive and perform other requests by Genetics consultants. To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. Digitalise pedigree files and support the transition to a paperless department. Manage all diagnostic lab reports from diagnostic and research laboratories and distribute to secretaries, consultants and genetic counsellors, as appropriate.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying. Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond. Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

Benefits

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills
• And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Join Moorfields Eye Hospital NHS Foundation Trust