General Manager

Leisure People Recruitment; Epping Forest; On-site; GBP 42,000 - 50,000; Full time

Job summary

A recruitment agency in hospitality is seeking a General Manager for a country club located on the Hertfordshire borders. The ideal candidate will have a passion for hospitality, strong leadership skills, and experience in managing operations within a leisure or sports environment. Responsibilities include ensuring excellent customer experiences, managing finances, and developing strategies to increase revenue. The position offers competitive salary and benefits, making it an exciting opportunity for a dedicated professional.

Benefits

Competitive salary

Genuine bonus structure

Excellent benefits

Qualifications

• Proven track record in growing income lines.
• Experience in a similar hospitality or leisure environment.
• Strong understanding of food and beverage operations.

Responsibilities

• Lead and inspire a management team and frontline staff.
• Ensure high operational standards and property maintenance.
• Develop sales and customer experience strategies.

Skills

Leadership skills

Hospitality expertise

Financial management

Sales strategy development

Customer service excellence

Job description

General Manager – Country Club – North London / Hertfordshire Borders

Up to £50,000 basic + genuine 50% bonus + excellent benefits

We are looking for a hospitality minded General Manager for a wonderful country club in an affluent area of North London / on the Hertfordshire borders set in the picturesque countryside. It has a very loyal member base and at the heart of the club is a vibrant bar and restaurant with airy functions and events rooms and is a popular destination for parties and events for all ages.

My client is looking for someone with strong hospitality and leadership skills, with a business manager mentality to increase both sports and hospitality revenue whilst maintaining the club’s strong social and community feel.

Key Responsibilities

• Lead, develop and inspire your leadership team and front-line staff to deliver an amazing customer experience and give the members and guests a sense of belonging.
• Take the lead on club operations and standards; ensuring the property and grounds are well maintained, clean and safe at all times.
• Work closely with key departments to develop the sales and customer experience strategy to improve sales, service standards and retention.
• Ensure the bar, restaurant and hospitality events align with guests’ high expectations and revenue opportunities are maximised.
• Full financial accountability : profit and loss, income, expenditure, helping set the budgets and business plan.

Ideal Candidate

• A passion for delivering great hospitality and a ‘lead by example’ mentality.
• Incredibly high standards and possess the leadership skills to develop a culture of service excellence and drive for results.
• Club Manager, Centre Manager or General Manager experience within a similar sports / leisure / hospitality environment such as sports clubs, country clubs, private members clubs, hospitality / event venues or racquets / fitness / golf clubs.
• A working understanding of managing food and beverage operations and hosting events.
• A proven track record in growing income lines with a clear sales strategy.
• Financial experience managing and controlling budgets and P&L management.
• A flexible approach to working to meet the demands of the position including working some evenings and weekends during peak periods.

For more information, please click apply and we will be in contact if you have the right level of experience.