General Manager - Chester, Cheshire

The Reserve; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury lodge resort in Greater London is seeking a dynamic General Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have relevant experience in hospitality, strong leadership abilities, and a passion for providing unparalleled services. This role offers a competitive salary, benefits, and a unique working environment surrounded by nature and wildlife.

Benefits

Pension Scheme

Food & Beverage Discounts

Employee Discount Rates

Long Service Incentives

Team Member pass

Unique working environment

Qualifications

• Previous experience in a General Manager role or similar in the hospitality industry.
• Strong leadership ability to inspire and guide a team.
• Acumen in business and financial operations.

Responsibilities

• Oversee hotel operations and ensure exceptional guest service.
• Maintain high standards of efficiency and profitability.
• Shape the future of the hotel with strategic decision-making.

Skills

Leadership skills

Business acumen

Influencing and negotiation

Job description

Job Details General Manager - Chester, Cheshire Competitive plus Benefits The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Position Overview

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening in and we are on the lookout for a General Manager to join the team. Nestled in nature and designed to offer an unparalleled guest experience. The hotel combines world-class amenities with a unique sense of adventure and tranquillity. We are seeking an experienced and dynamic General Manager to lead our team and help shape the future of the hotel.

Role Overview

As the General Manager, you will be the driving force behind the success of the hotel. You will oversee all operations, ensuring that our guests receive exceptional service while maintaining high standards of efficiency and profitability. This role requires a strong leader with a passion for hospitality, sustainability, a keen eye for detail, and a commitment to delivering an unforgettable and inspirational experience.

Role Requirements

Previous experience in the hospitality industry as a General Manager or similar role. Great leadership skills with the ability to inspire others. Strong business and financial acumen, with a passion for team and guests. An ability to influence and negotiate at all levels. Knowledge & understanding of all department operations. Understanding of the luxury lodge industry, including current demands & trends would be an advantage.

Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass: So you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.