General Manager - Bournemouth

Five Guys; Bournemouth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A popular fast-food brand in Bournemouth is seeking a General Manager to lead their team and ensure operational success. The role involves managing day-to-day activities, driving sales, and creating a positive environment for staff. Ideal candidates will have hands-on leadership experience and a commitment to customer service. This position offers a competitive bonus scheme and extensive employee benefits.

Benefits

Achievable 30% bonus scheme

Free burgers, fries and shakes while on shift

33 Days paid holiday

Private medical via Vitality

Access to wellbeing support and employee assistance programme (EAP)

Qualifications

• Experienced hands-on leadership skills are essential.
• An awareness and commitment to customer service is a must.
• Strong focus on people development is required.

Responsibilities

• Accountable for store operations and team management.
• Drive sales while controlling costs effectively.
• Create a positive working environment and culture.

Skills

Hands-on leadership skills

Customer service

Job description

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the stores day to day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.

Responsibilities

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands‑on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day‑to‑day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role‑modeling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail
• YOU'LL BE ENTHUSIASTIC ABOUT
• Perfect Burgers and Fries

Qualifications

• People – Experienced hands‑on leadership skills
• Customer service
• Having your people's development at heart
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• INCREDIBLE CAREERS WITH FIVE GUYS
• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job – it can be a career!

Benefits

• An achievable 30% bonus scheme – paid quarterly
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward – 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream – the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay
• Days out and social events
• Invite to the annual General Manager conference
• Team competitions – Fry Cup and Olympics
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme