General Manager

Signature Pub Group Ltd; Scotland; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Edinburgh is seeking a General Manager to oversee daily operations, lead the team, and ensure customer satisfaction in a vibrant bar and restaurant. This role requires strong leadership skills, financial acumen, and a commitment to service excellence. Benefits include significant employee discounts and support for a healthy work/life balance.

Benefits

Staff discount ranging from 25% to 50% on F&B

Employee Assistance Programme

Extra annual leave days through service

Qualifications

• Strong ability to lead and motivate a diverse team.
• Excellent understanding of budgeting and financial reporting.
• Keen focus on delivering outstanding customer service.
• Ability to think critically and address operational challenges.
• In-depth knowledge of health and safety regulations.

Responsibilities

• Oversee daily operations ensuring quality standards.
• Lead, manage, and motivate the team.
• Oversee budgeting and financial planning.
• Ensure high standard of service and address customer feedback.
• Ensure compliance with health, safety, and licensing regulations.

Skills

Leadership & Team Management

Financial Acumen

Customer Service Excellence

Problem-Solving & Decision-Making

Health & Safety & Compliance Knowledge

Job description

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General Manager - Element

£40,000 Base Salary, Plus Tronc (Avg £6k pa) + Bonus up to 30% of Salary

Full Time, Permanent, 45 Hours PW

Located in the heart of Edinburgh's historic Rose Street, Element is a vibrant bar and restaurant that blends the best of traditional Scottish hospitality with a modern, creative twist.

We're passionate about locally sourced food, expertly crafted drinks, and creating a warm, welcoming atmosphere for locals and visitors alike. Whether it's through our seasonal menus, our commitment to sustainability, or our live music nights, we take pride in delivering memorable experiences every day.

General Manager Duties

Operational Management - Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.

Staff Leadership & Development - Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.

Financial Management - Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.

Customer Relations & Service Excellence - Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.

Compliance & Health & Safety - Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.

Required Skills

Leadership & Team Management - Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.

Financial Acumen - Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.

Customer Service Excellence - A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.

Problem-Solving & Decision-Making - The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.

Health & Safety & Compliance Knowledge - In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.