General Manager

Tudor Hotels Collection; Paignton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent hotel chain in the United Kingdom seeks a General Manager to lead a busy South West hotel. Responsibilities include overseeing all departments, managing budgets, and ensuring high guest satisfaction. The ideal candidate is highly motivated, organized, and possesses strong leadership skills. You will recruit and develop staff while maintaining excellent operational standards. This role necessitates clear communication and a thorough understanding of hotel operations.

Qualifications

• Experience in managing hotel operations and leading teams.
• Ability to handle budgets, revenue, and profit targets.
• Strong understanding of guest service and hotel flow.

Responsibilities

• Lead and manage all departments to deliver excellent guest experience.
• Ensure the hotel meets budget, revenue, and occupancy targets.
• Recruit, train, and develop staff while maintaining high standards.

Skills

Highly motivated

Excellent planning

Strong leadership

Attention to detail

Clear communication

Job description

General Manager – South West Hotel

Purpose Of The Role

To lead the day-to-day operation of a busy South West hotel, ensuring it is highly organised, well planned, and delivered to the highest standards. You will be responsible for ensuring the hotel consistently achieves budget, revenue, and guest satisfaction targets by setting clear expectations, managing performance, and maintaining strong operational control. You are highly motivated, thorough, and act as the eyes and ears of the business, constantly checking standards, performance, and priorities across all departments.

Main Deliverables

• The hotel meets or exceeds monthly and annual budget, revenue, and occupancy targets.
• A tightly run operation with excellent standards every day.
• Clear roles, responsibilities, and expectations across all departments.
• A motivated, capable workforce who understand what success looks like.
• A clean, safe, and well-presented hotel at all times.
• Clear working business plans that are understood, tracked, and achieved, with accurate reporting to senior leadership.

Key Responsibilities

• Lead, manage, and support all departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.
• Ensure the team delivers an excellent guest experience at every stage of the guest journey.
• Be highly visible across the hotel, acting as the eyes and ears of the operation.
• Continuously check standards, presentation, behaviour, and performance.
• Spot issues early and take action immediately.
• Ensure the hotel achieves budget through careful management of revenue, costs, and staffing.
• Review rotas, occupancy forecasts, and resources carefully to match demand and stay within budget.
• Recruit, train, develop, and performance‑manage managers and team members.
• Set clear priorities so teams focus on what matters most each day.
• Provide clear communications so everyone understands targets, standards, and expectations.
• Work closely with maintenance to ensure the hotel is always safe, operational, and well presented.
• Drive revenue through rooms, food and beverage, events, and other income streams.
• Track performance against targets and introduce improvements quickly.
• Communicate clearly, honestly, and regularly with senior leadership.

Skills Needed

• Highly motivated, organised, and thorough.
• Excellent planning and forward thinking.
• Strong leadership and people management.
• Delivering budgets, revenue, and profit targets.
• Setting clear expectations and holding people accountable.
• Attention to detail and high standards.
• Staying calm and decisive under pressure.
• Clear, confident communication.
• Understanding hotel operations, guest flow, and service delivery.
• Knowing what to prioritise and when.

Who You Work With

• You report to: Director of Hotels
• You work with: Department managers, central support teams, suppliers, partners, and stakeholders

Success Looks Like

• Budgets, revenue, and profit targets are consistently met or exceeded.
• Guests leave happy, return, and recommend the hotel.
• Teams are confident, focused, and know exactly what is expected of them.
• Standards are high every day, not just on peak days.
• The hotel is organised, well run, and well presented.
• Problems are spotted early and dealt with quickly.
• Senior leadership has confidence in delivery, reporting, and planning.