General Manager

Alchemy Global Talent Solutions Ltd.; New York; On-site; GBP 66,000 - 90,000; Full time

Job summary

A leading hospitality provider is seeking a dedicated General Manager to oversee hotel operations in New York. This role involves ensuring exceptional guest experiences, driving revenue, and maintaining financial performance while leading a collaborative team to deliver top-notch service. Candidates should have over 5 years in hotel management with strong leadership and financial skills.

Qualifications

• 5+ years in hotel management.
• Proven leadership in a hospitality environment.
• Strong financial acumen and experience with budget management.
• Exceptional communication and problem-solving skills.
• Flexibility to work varied hours, including weekends and holidays.

Responsibilities

• Oversee day-to-day hotel operations.
• Develop strategies to maximize revenue and guest satisfaction.
• Lead and support department managers and staff.
• Drive guest satisfaction by addressing feedback.
• Collaborate with sales and marketing to build hotel reputation.

Skills

Leadership

Guest satisfaction

Financial acumen

Communication skills

Problem-solving

Job description

Are you a hospitality leader passionate about delivering unforgettable guest experiences? Alchemy Global Talent Solutions are working with a International Hospitality provider who are seeking an accomplished General Manager to oversee all aspects of their hotel’s operations, ensuring top-notch service, team engagement, and strong financial results.

About the Role:
As the General Manager, you will be the driving force behind the hotel’s success. You’ll lead and inspire the team to provide exceptional guest experiences, oversee budget and financial performance, and maintain the highest standards across all departments. This role requires a hands-on leader who can balance operational efficiency with personalized service to meet their guests’ needs and uphold brand excellence.

Key Responsibilities:

• Oversee day-to-day hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Develop and implement strategies to maximize revenue, guest satisfaction, and operational efficiency.
• Lead, mentor, and support department managers and staff, fostering a positive, collaborative work culture.
• Drive guest satisfaction by addressing feedback and ensuring high service standards.
• Collaborate with sales and marketing to increase occupancy and build the hotel’s reputation within the community.

Qualifications:

• 5+ years in hotel management, with proven leadership in a hospitality environment.
• Strong financial acumen and experience with budget management.
• Exceptional communication and problem-solving skills.
• Flexibility to work varied hours, including weekends and holidays.