General Manager

Electric Shuffle; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A premier entertainment venue in Greater London is seeking a passionate General Manager to lead their vibrant team and create unforgettable experiences for guests. You will be responsible for championing key values, ensuring exceptional service standards, and actively developing a high-performing team. The ideal candidate has a strong background in hospitality leadership and a knack for financial management. This role promises competitive pay and numerous employee benefits including bonuses and private medical coverage.

Benefits

Competitive pay with performance-based rewards

Private medical insurance

Enhanced parental leave

33 days holiday per year

Free staff meals & drinks

Team discounts across all UK venues

Qualifications

• Proven experience in a leadership role within hospitality.
• Strong background in customer service and team management.
• Ability to drive business performance through effective strategies.

Responsibilities

• Championing the company's core values in every action.
• Delivering exceptional customer experiences consistently.
• Leading and developing a high-performing team.

Skills

Leadership

Customer service excellence

Financial control

Team development

Strategic thinking

Job description

About us

Hello, we're Electric Shuffle! We have four delightfully immersive and outrageously thrilling bars in Canary Wharf, London Bridge, Leeds and Manchester serving delicious food and drinks in a spectacular setting. We've reimagined shuffleboard to create a social experience like no other, with four unique games that encourage groups of up to 16 friends to play against each other and discover what competition really feels like.

As General Manager at Electric Shuffle Canary Wharf, you’ll be at the heart of everything we do, and you'll be crucial to bringing our bar to life, ensuring every guest has an unforgettable social experience with us.

Why join the Electric Shuffle Family?

At Electric Shuffle, we don’t just hire people—we invest in them. Named one of The Times Top 100 Places to Work, we’re proud to celebrate individuality, reward hard work, and support your growth every step of the way.

What you’ll be doing

• Championing our values—innovation, passion, togetherness, and warmth—in everything you do.
• Delivering world‑class customer experiences that leave our guests buzzing.
• Leading, coaching, and developing a high‑performing team with energy and heart.
• Owning every detail—from standards to service to atmosphere and vibe, because we thrive in excellence.
• Driving business performance through smart financial control and strategic thinking.

Benefits

• Competitive pay with performance‑based rewards and a quarterly bonus scheme.
• Tronc earnings for all venue managers and team.
• Private medical insurance, group life assurance, and income protection.
• Enhanced parental leave and 33 days holiday per year.
• Free staff meals & drinks, plus taxis home after late shifts.
• Regular GM development days, supplier trips, and length of service awards.
• Team discounts across all UK venues.
• Team socials.
• Season ticket/travel card loans.
• Access to our Employee Assistance Programme with unlimited therapy and GP calls.

We believe our success starts and ends with our people. That’s why we’re committed to building a diverse, inclusive team where everyone feels seen, heard, and valued. If you’re passionate about creating unforgettable experiences and want to be part of something extraordinary—apply now.