General Manager

Ecruit; Greater London; On-site; GBP 48,000 - 52,000; Full time

Job summary

A leading workspace provider is seeking a General Manager for their King William Street location. This role encompasses P&L management, team leadership, and strategic growth initiatives to enhance client experiences. We are looking for a commercially astute leader with a strong background in service industries and a passion for developing teams. You will be responsible for operational excellence and delivering an exceptional client journey. Join us to redefine the workspace experience.

Benefits

Health cash plan

Professional development opportunities

Family-friendly policies

Qualifications

• Significant experience with P&L accountability.
• Comfortable using client feedback to adjust services.
• Able to manage complex priorities and risks.

Responsibilities

• Oversee P&L management and revenue growth.
• Track data to improve client experiences.
• Collaborate with sales to ensure client retention.
• Recruit and train culturally aligned team members.
• Maintain high operational standards.

Skills

Commercial acumen

Data analysis

Leadership

Client management

Operational management

Job description

Job Ad: General Manager

Location: King William Street, London (City)

Contract: Permanent Salary: 48-52k per annum

Hours: 37.5 hours per week (Monday – Friday)

Are you a commercial leader driven by creating exceptional client journeys at a prestigious City location.

Argyll operates a collection of exceptional workspaces in central London’s most desirable locations. We are driven by a desire to create the finest workspace experience for our clients, combining iconic addresses, elegant architecture, and design with a personal, attentive service—ensuring our customers’ days run effortlessly. ✨

Why Join Us?

You will be supported by a culture of empowerment, trust, and teamwork.

We are proud to be recognised as a top employer:

Great Place to Work (2023)

Newsweek’s UK’s Top 100 Most Loved Workplaces (2022 & 2024)

The Sunday Times Best Places to Work (2024)

About the Role

This is an opportunity to run a significant business unit within the Argyll portfolio. You will be the face of King William Street, overseeing a busy site covering 57,664sqft of unique office space, managing a team of 8 passionate individuals whilst driving and delivering commercial success.

Your key responsibilities will include:

• Commercial Ownership & Compliance: You will take full ownership of the P&L, drive revenue growth and ensuring strict adherence to AML and GDPR processes. You will manage debtors effectively to minimise risk and ensure the business remains compliant.
• Data-Led Client Experience: You will track and analyse NPS data to identify trends and drive continuous improvement. Uniquely, you will adapt service delivery to reflect specific Client Personas, ensuring every client feels their individual needs are anticipated and met.
• Strategic Growth: You will work collaboratively with the Sales team to conduct high-impact viewings and lead renewal meetings, building long-term loyalty and retention.
• People Leadership: You will recruit, onboard, and train a team that aligns with the cultural expectations of the building. You are responsible for succession planning, spotting talent, and providing coaching to ensure your team is empowered and engaged.
• Operational Excellence: You will oversee the day-to-day running of the building and ensure 5-star presentation, manage contractor relationships, and maintain rigorous Health & Safety standards.

Who Excels Here

We are looking for a dynamic leader with transferable skills who is ready to step up to a large site. Whether your background is in serviced offices, luxury hotels, high-end retail, or premium restaurants, we want to hear from you if you have the right mix of service DNA and commercial grit.

We are looking for someone who demonstrates the following qualities:

• Commercially Astute: You understand the numbers. You have significant experience with P&L accountability, budget management, and compliance processes.
• Insight Driven: You don't just react; you analyse. You are comfortable using feedback (like NPS) and client profiles (Personas) to strategically adjust service standards.
• Accountable Leader: You take total ownership. You are forward-thinking, organised, and capable of managing complex priorities—from H&S risks to VIP client requests.
• Champion of Client Experience: You are passionate about delivering a seamless experience. You know how to tailor your approach to different personalities and business needs.
• People Focused: You are a natural mentor who enjoys developing others for the long term, creating a pipeline of talent for the future.

Our Commitment to You

We believe our people are our greatest asset. We are committed to your development, wellbeing, and creating a truly inclusive culture.

A People-First Culture: We are a Disability Confident Committed (Level 1) and Tommy's accredited employer. Our family-friendly policies go beyond statutory requirements, including a nursery fees salary sacrifice scheme.

Your Wellbeing: We offer a health cash plan to support you and your family and dedicated cancer support.

Teamwork & Community: We value recognition, with provisions for team breakfasts, lunches, and regular events. We also actively support our charity partners.

Learning and Development: We provide great opportunities for you to learn new skills and grow your career with us.

Diversity and Inclusion

Diversity is central to our ethos. We celebrate individuality and are committed to creating an inclusive environment where every background is valued. We welcome all applications. If you require any reasonable adjustments to participate in our application or interview process, please let us know.

Please note: Due to a high volume of applications, only successful candidates will be contacted.

If you are excited to lead a team in redefining the exclusive office experience at King William Street, we would love to hear from you.

Please click Apply now! ➡️