General Manager

Sam's Kitchen Chiswick; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prestigious dining establishment in Greater London is seeking a General Manager to lead the restaurant team and ensure exceptional guest experiences. The ideal candidate should have a stable background in high-end hospitality, demonstrate leadership, and thrive in a dynamic environment. Key responsibilities include overseeing operations, inspiring team performance, and collaborating with directors to maintain standards of excellence. Benefits include exclusive discounts, private healthcare access, and opportunities for career progression.

Benefits

Team festivities

Friends & Family perks

Free meals on shift

Referral bonuses

Employee Assistance Programme

Discounts for restaurants and retail

Cycle to Work Scheme

Trade price wines and spirits

Career development opportunities

Private healthcare after 3 years

Performance awards and bonuses

Qualifications

• Stable background in a busy, high-end restaurant or bar.
• Demonstrated leadership skills and ability to inspire a team.
• Credible references from former employers.

Responsibilities

• Lead the restaurant team towards success.
• Oversee all operations, focusing on guest experience.
• Work closely with directors to deliver results.

Skills

Passion for hospitality

Experience in high-end restaurant

Leadership

Teamwork

Effective communication

Job description

At Sam’s, we believe in creating a welcoming and inclusive environment for both our guests and our team. Our commitment to excellence in hospitality is matched by our dedication to fostering a supportive workplace where every member of the team can grow and thrive.

Founded in 2019 by renowned restaurateur Sam Harrison and business partner Fanny Stocker. Our menus celebrate the finest seasonal produce from across the UK, with a focus on Anglo‑French cuisine. We pride ourselves on sourcing ingredients from small artisan suppliers, ensuring quality and freshness in every dish. Complementing our food is a carefully curated wine list, handpicked by Sam himself, featuring selections from wineries he has personally visited.

Sam's, Genuine Restaurants Group awards:

• 2023, Caterer's 11th best place to work in Hospitality in UK!
• Recently nominated for Catey's restaurateur of the year award 2023.
• Recently nominated by the public as the 2nd favourite restaurant in London in 2023, in the Harden's Guide.

Role Overview

As General Manager at Sam’s, you’ll lead the entire restaurant team and be the driving force behind its day‑to‑day and long‑term success. With a focus on people, performance, and profitability, you’ll oversee every element of operations‑from service and staffing to stock, systems, events, and guest experience. You’ll inspire and empower your team, represent the venue with pride, and work closely with the directors to deliver results that reflect the quality, warmth, and excellence the Sam’s brand is known for.

Pay

Pay consists of house salary + an average of tronc

Benefits

• Team Festivities – We have two big celebrations every year to recognise and reward your hard work
• Friends & Family Perks – Enjoy exclusive discounts across all our venues
• Great Food for You – Free meals provided when you're on shift
• Share the Opportunity – Earn bonuses through our generous referral programme
• Here for You – Confidential support through our Employee Assistance Programme
• Incredible Discounts – Access to discounts for restaurants, retail, gyms and travel
• Cycle to Work Scheme – Save on bikes and accessories while spreading the cost
• Insider’s Pour – Wines and spirits available for team members at trade price
• Grow with Us – opportunities for progression and development
• Private Healthcare – Access to BUPA health cover after 3 years of service
• Challenge Accepted – Performance and Competition Awards and Bonuses

Milestones

• New Starter Celebration – After your first month with us, you’ll be invited to dine at Sam’s Riverside to celebrate
• Anniversary Meal – Celebrate your work anniversary with a complimentary lunch or dinner for two people, every year!
• Loyalty Rewards – Earn extra holiday for every year after your third year

You will need

• Bundles of passion and enthusiasm, a true love for our authentic hospitality
• To demonstrate a stable background working in a busy, high end restaurant and/or bar
• Right to Work in the UK
• Credible, positive references from former employers

At Sam’s, we celebrate diversity and champion inclusion. Everyone is welcome, respected, and valued - just as they are. We’re proud to be an inclusive employer and welcome applications from people of all backgrounds and identities.

Compensation: To be discussed