General Manager

Heartwood Inns; England; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prominent hospitality group is seeking a General Manager for The White Hart in Lymington, an iconic New Forest pub. Ideal candidates will have over 2 years' experience managing high-end establishments, possess strong leadership abilities, and drive business growth. The role offers a competitive salary, service charge, bonuses, and a range of benefits including private healthcare and generous holiday options. Join a vibrant team dedicated to delivering an exceptional guest experience and be part of a growing community that values its employees.

Benefits

Competitive salary

Bonus structure

Private healthcare

28 days holiday + options

Employee assistance programme

Discounts on food

Relocation package

Qualifications

• At least 2 years’ experience as a General Manager in a high-end gastro pub or restaurant.
• Strong leadership qualities with a proven track record.
• Exceptional standards in operation management.

Responsibilities

• Lead the relaunch of The White Hart and manage daily operations.
• Oversee large teams and ensure high service quality.
• Drive business growth through effective budget management.

Skills

Leadership

Interpersonal skills

Business growth management

Team motivation

Job description

General Manager - The White Hart Lymington

The White Hart sits in the beautiful coastal town of Lymington, on the edge of the New Forest. Dating back to the 1700s, this Grade II listed pub is steeped in history and full of charm. Following a multi‑million‑pound refurbishment, it will soon reopen as a warm and welcoming inn featuring a stylish bar with 57 covers, light‑filled dining room with 96 covers, gorgeous outdoor terraces with 87 covers for al fresco dining, and a long garden perfect for summer gatherings.

This is an incredible opportunity for an experienced General Manager to join our team and lead the relaunch of this iconic New Forest pub.

About Heartwood Collection

Proudly named in the Sunday Times Top 100 Best Places to Work, Heartwood Collection is an award‑winning family of cosy pubs and atmospheric brasseries at the heart of their communities. Inspired by Raymond Blanc, our Brasserie Blanc and Heartwood Inns brands are renowned for fresh, seasonal food and warm hospitality.

We’re more than just a business — we’re a community of like‑minded, genuine people. We care deeply about our teams, our guests, and our local suppliers. With over 40 locations today and ambitious plans to grow to 61 sites by 2027, there’s no better time to join us.

What We Offer

• Competitive salary, service charge + quarterly bonus
• Relocation package of up to £5,000 available for discussion at interview
• Private Bupa healthcare
• 28 days holiday, plus option to buy 5 extra days
• Enhanced maternity & paternity package
• Stepping Stones Training Platform – industry‑leading development & progression
• Coaching & mentorship support
• Employee Assistance Programme with Hospitality Action
• Refer a Friend Bonus – up to £1,500
• EarlyPay – instant access to earned wages
• 50% off food at Heartwood Inns & Brasserie Blanc
• 20% friends & family dining discount
• Birthday gift & long‑service recognition awards
• Reward Gateway – hundreds of retail & experience discounts
• Cycle to Work Scheme

The Ideal Candidate

We’re looking for a dynamic, commercially‑minded leader with a real presence and a passion for hospitality. You will have:

• At least 2 years’ General Manager experience in a high‑end gastro pub or restaurant
• Strong leadership and interpersonal skills
• A track record of running busy operations & overseeing large teams
• Experience driving business growth and managing budgets
• The ability to maintain exceptional standards across all areas
• A vibrant personality, with a talent for motivating and empowering your team

Why Join Us?

As we grow, so will you. With our unique training and development programmes, you’ll have the opportunity to shape your career, develop your leadership skills, and be part of something truly exciting.

Be part of our story. Join us at The White Hart, Lymington, and help us create unforgettable moments for our guests and teams alike.