General Manager

Criterion Hospitality; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hospitality group in the United Kingdom is seeking a motivated General Manager to oversee daily operations in their expanding team. This essential role involves driving exceptional guest experiences, managing financial performance, and fostering a high-performance culture. The ideal candidate will bring hands-on experience in hotel management and demonstrate strong leadership and analytical skills. If you're ready to join a thriving business and further your career in hospitality, we want to hear from you.

Qualifications

• Proven experience in hotel or hospitality operations management.
• Strong leadership, communication and people-development skills.
• Financially astute with confidence analysing performance data.
• Hands-on, resilient, adaptable and commercially aware.
• Innovative, solutions-focused and comfortable challenging existing ways of working.

Responsibilities

• Oversee day-to-day operations across all departments.
• Drive service excellence and improve guest feedback.
• Lead budgeting, forecasting and cost control.
• Recruit, develop, and motivate teams.
• Ensure health, safety, and training compliance.

Skills

Leadership

Communication

Financial analysis

Problem-solving

People development

Job description

Due to ongoing growth, we are seeking a highly motivated and experienced General Manager to join our expanding team. This role is responsible for leading all aspects of daily operations, delivering exceptional guest experiences, driving commercial performance, and ensuring high standards across people, service, and compliance.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across all departments and ensure consistently high service delivery.
• Implement and maintain strong operating standards and best practices.

Guest Experience

• Drive service excellence and continuously improve guest feedback and review scores.
• Resolve guest issues quickly and professionally.

Financial & Commercial Accountability

• Lead budgeting, forecasting, KPI tracking and cost control.
• Analyse performance and identify opportunities to maximise profitability.
• Support commercial strategy, pricing, and revenue initiatives.

People Leadership

• Recruit, develop, motivate, and performance-manage teams.
• Promote strong communication, teamwork, and a high-performance culture.

Compliance & Risk

• Ensure health, safety, legal and training compliance.
• Manage operational risks and maintain a safe, well-run property.

Candidate Profile

• Proven experience in hotel or hospitality operations management
• Strong leadership, communication and people-development skills
• Financially astute with confidence analysing performance data
• Hands‑on, resilient, adaptable and commercially aware
• Innovative, solutions‑focused and comfortable challenging existing ways of working

Why Join Us?

We are on an exciting growth journey and are looking for a leader who can support operational excellence, inspire teams, and help shape the future of the business.

If you have the drive, experience and ambition to grow with us, we would love to hear from you.