General Manager

Kew Green Hotels; Crawley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel management company is seeking a General Manager for the Courtyard by Marriott London Gatwick Airport. The ideal candidate will have proven hotel leadership in branded environments, focusing on maximizing financial returns and guest experiences. Responsibilities include leading the team, delivering on budgets, and acting as a brand ambassador. Attractive benefits include discounted hotel stays and access to Leisure Clubs. Commitment to an inclusive workplace is a priority.

Benefits

Discounted hotel stays

Discounts at retailers

Unlimited access to Leisure Clubs

Personal development opportunities

Mental health support

Qualifications

• Proven hotel leadership in a branded environment.
• Strong commercial and financial acumen.
• Experience in enhancing employer brand.

Responsibilities

• Lead hotel performance across guest satisfaction and financial results.
• Set and deliver budgets and sales strategies.
• Drive guest satisfaction through service enhancements.

Skills

Hotel leadership

Commercial acumen

Brand building

Solution-driven leadership

Exceptional people skills

Customer focus

Job description

We are seeking a dynamic and commercially driven leader to take the helm at Courtyard by Marriott London Gatwick Airport, a modern, full-service hotel in an enviable location just steps from Gatwick’s South Terminal.

With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and building both our brand and our employer reputation in the community.

This role reports to the Regional General Manager.

About the Role

As General Manager, you will lead the hotel to achieve outstanding performance across guest satisfaction, financial results, and team development. You will be the ambassador for Courtyard and Marriott standards in this strategic airport property, ensuring that every guest touchpoint reflects the brand’s promise of efficiency, comfort, and quality.

Duties include:

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

About You

You are a commercially minded hotel leader with a passion for representing brand values and engaging transient guest segments.

We’re looking for:

• Proven hotel leadership in a branded or airport environment, with measurable success in revenue growth, sales strategy, and market share gains.
• Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
• Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
• Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
• Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
• Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.

Benefits

Our rewards package includes:

• Discounted hotel stays through both the Kew Green Hotels and Marriott Bonvoy Employee Rate programmes.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Next steps

A member of our recruitment team will be in touch to book a 15-minute chat with longlisted candidates so we can get to know you better. Shortlisted candidates will then meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.