General Assistant Hertfordshire

Bartlett-Mitchell; Sandon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Development courses

Discounts and cashback

Cycle-to-work

Freedom Friday

Free lunch every workday

Mental Health Charter App

Enhanced parental leave

Fertility treatments leave

Grandparent leave

Job summary

Bartlett-Mitchell is seeking a Customer Service Assistant / General Assistant to join our team at Pelham National Grid Substation, Stocking Pelham, Hertfordshire. This full-time role (37.5 hours, Mon-Fri) begins 1 October 2026 and focuses on delivering high-quality customer service in a busy catering environment.

You will monitor counters and chillers, maintain cleanliness to brand standards, and handle till operations with accuracy while engaging with customers to ensure a positive dining

Qualifications

• Food Safety Level 2 and Health & Safety Level 2 certificates.
• Experience in a customer service environment.
• Full-time availability, Monday to Friday, 37.5 hours.

Responsibilities

• Monitor counters and chillers to keep them clean and well-stocked.
• Present areas to meet brand standards with attention to detail.
• Provide prompt, efficient service and communicate with customers.
• Take instructions from the manager and relay feedback to improve service.
• Assist with merchandising and till operations as required.

Skills

Customer service

Communication

Attention to detail

Till handling

Merchandising

Education

Food Safety Level 2

Health & Safety Level 2

Tools

POS system

Stock control software

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

That this is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

The role will be based at our new location:

Pelham National Grid Substation
Stocking Pelham
Hertfordshire
SG9 0JB

Start date - 1st of October 2026.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website