General Assistant

bartlett mitchell - #GHemel; Hemel Hempstead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredChe

Fully funded development courses

Discounts and cashback

Cycle-to-work

Volunteer day off

Free lunch

Mental Health App

Enhanced parental leave

Fertility leave

Grandparent leave

Job summary

BM Caterers in Hemel Hempstead is seeking a Customer Service Assistant / General Assistant to join our catering team. This 40-hour week runs 5 days out of 7, with a focus on clean counters, well-stocked displays and delivering friendly service.

You’ll listen to instructions, communicate confidently with customers, and ensure a positive dining experience while following food safety practices. Experience in customer service, merchandising, and till handling is preferred.

Qualifications

• Food Safety Level 2 and Health & Safety Level 2 certificates.
• Experience in a customer service environment.
• Good merchandising skills and till experience.

Responsibilities

• Monitor counters and chillers, keep areas clean and well-presented.
• Communicate confidently with customers and take instructions from the manager.
• Provide prompt, efficient service and ensure a positive customer experience.
• Follow food safety procedures and maintain high standards of cleanliness.

Skills

Customer service

Communication

Attention to detail

Till handling

Merchandising

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Till system

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a General Assistant position to work 5 days out of 7 (40 hours per week).

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website