General Assistant

bartlett mitchell - Support Office; Stocking Pelham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

An annual day off for your birthday!

Monthly masterclasses with Michelin‑st

Fully funded development courses (L2-L

Discounts and cashback at many outlets

Cycle-to-work scheme

Freedom Friday – paid volunteer day

Free lunch every workday!

Mental Health Charter App access

Enhanced parental leave benefits

Paid leave for fertility treatments

Grandparent leave

Job summary

BM Caterers is hiring a Customer Service Assistant / General Assistant for a full-time role in Stocking Pelham. The position runs Monday to Friday, 37.5 hours per week, at Pelham National Grid Substation in Hertfordshire. Start date is 1st September 2026.

The role involves monitoring counters and chillers, ensuring cleanliness and stock, and delivering excellent customer service. Candidates should hold Food Safety Level 2 and Health & Safety Level 2 certificates, have customer service

Qualifications

• Prior experience in a customer service environment.
• Certificates: Food Safety Level 2 and Health & Safety Level 2.
• Good merchandising skills and till experience.
• Strong communication and attentive service.

Responsibilities

• Monitor counters and chillers; ensure cleanliness, stocking and presentation.
• Regularly check restaurant areas for consistent cleanliness and attention to detail.
• Listen to instructions from the manager and provide prompt, efficient service; communicate with customers and gain feedback.

Skills

Customer service

Communication

Attention to detail

Till experience

Merchandising

Education

Food Safety Level 2 certificate

Health & Safety Level 2 certificate

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

That this is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

Location

Pelham National Grid Substation
Stocking Pelham
Hertfordshire
SG9 0JB

Start date

Start date - 1st of September 2026.

Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Benefits

• An annual day off for your birthday!
• Monthly masterclasses with Michelin‑starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle‑to‑work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website