General Assistant

BM Caterers; Hemel Hempstead; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Birthday off

Masterclasses with chefs

Development courses

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health App access

Parental leave benefits

Fertility leave

Grandparent leave

Job summary

BM Caterers in Hemel Hempstead is hiring a Customer Service Assistant / General Assistant for a 40-hour week across five days. You will monitor counters and chillers, maintain cleanliness and presentation, and deliver prompt service while communicating effectively with customers.

Applicants should hold Food Safety Level 2 and Health & Safety Level 2 certificates, with prior customer service and till experience considered an asset. This role is based on-site at our catering site.

Qualifications

• Food safety and health & safety certificates required.
• Experience working in customer service environment preferred.
• Good merchandising skills and till experience are advantageous.

Responsibilities

• Monitor counters and chillers, keep areas clean and well-stocked.
• Provide prompt, efficient service and communicate confidently with customers.
• Listen to instructions from manager and act to ensure a positive customer experience.

Skills

Customer service

Communication

Attention to detail

Listening to instructions

Teamwork

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Till experience

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a General Assistant position to work 5 days out of 7 (40 hours per week).

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our Benefits Include

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website