General Assistant

BM Caterers; Tendring; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Birthday off

Masterclasses with Michelin-starredChe

Fully funded development courses

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health App access

Enhanced parental leave

Fertility treatments leave

Grandparent leave

Job summary

BM Caterers is seeking a Customer Service Assistant / General Assistant for a full-time role based at our new location in Waltham Cross, Essex. The role involves maintaining counters, ensuring cleanliness, and delivering excellent customer service with attention to detail.

The ideal candidate will hold Food Safety Level 2 and Health & Safety Level 2 certificates, have prior customer service experience, and possess merchandising and till skills. 37.5 hours per week, Monday to Friday.

Qualifications

• Food Safety Level 2 required
• Health & Safety Level 2 required
• Experience in customer service is advantageous
• Strong merchandising skills and till experience preferred

Responsibilities

• Monitor counters and chillers; keep areas clean and well-stocked
• Provide prompt, efficient service and take instructions from manager
• Communicate confidently with customers and gather feedback
• Ensure a positive customer experience and adhere to six principles
• Follow food safety procedures at all times

Skills

Customer service

Communication

Attention to detail

Merchandising

Till experience

Tools

Till system

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

The role will be based at our new location:

National Grid Substation

Waltham Cross, Essex

EN10 6EY

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our Benefits Include

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website