General Assistant

bartlett mitchell - Support Office; Waltham's Cross; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Michelin masterclasses

Development courses 2–7

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental health app

Parental leave

Fertility leave

Grandparent leave

Job summary

bartlett mitchell - Support Office is seeking a Customer Service Assistant / General Assistant for our National Grid Substation in Waltham Cross, Essex. You will manage counters, maintain cleanliness, and assist customers with a friendly, efficient service.

Role requires Food Safety Level 2 and Health & Safety Level 2 certificates, with prior customer service experience, merchandising skills, and till experience. Full-time, Monday to Friday, 37.5 hours per week.

Qualifications

• Reliable customer service experience is required.
• Strong focus on cleanliness and presentation.
• Ability to follow procedures and handle till operations.

Responsibilities

• Monitor counters and chillers to keep areas clean and well-stocked.
• Interact confidently with customers and gather feedback to improve service.
• Follow food safety procedures and maintain high standards.

Skills

Customer service

Attention to detail

Communication skills

Listening

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team. This is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

The role will be based at our new location:

National Grid Substation
Waltham Cross, Essex
EN10 6EY

Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Benefits

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website.