General Assistant

bartlett mitchell - #GCumbernauld; Glasgow, Cumbernauld; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Birthday day off

Michelin masterclasses

Development courses

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental health app

Parental leave

Fertility leave

Grandparent leave

Job summary

BM Caterers in Glasgow is seeking a Customer Service Assistant for weekend shifts (Sat & Sun 7:00–2:30). You will monitor counters and chillers, ensure cleanliness and presentation, and provide prompt service while listening to managers.

You’ll use food safety best practices with Level 2 certificates and bring experience in customer service, merchandising, and till operations. Join a dedicated team delivering great customer experiences.

Qualifications

• Previous customer service experience in hospitality or retail.
• Food safety Level 2 and Health & Safety Level 2 certificates.
• Ability to listen to management and deliver prompt service.

Responsibilities

• Monitor counters and chillers, keep areas clean and well-stocked.
• Provide prompt, confident service and gather customer feedback.
• Follow food safety procedures and maintain presentation standards.

Skills

Customer service

Communication

Till experience

Merchandising

Food safety knowledge

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Till system

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.
Please note that this is a weekend General Assistant role. The shifts are scheduled for Saturdays and Sundays from 7:00 AM to 2:30 PM.

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.
Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website