General Assistant

Bartlett-Mitchell; Epping Forest; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Fully funded development courses (lvl

Discounts and cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health Charter App

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

Bartlett-Mitchell is seeking a Customer Service Assistant / General Assistant for our National Grid Substation site in Waltham Cross, Essex. This full-time role offers 37.5 hours per week from Monday to Friday and centers on delivering excellent customer service in a fast-paced catering environment.

You will monitor counters and chillers, ensure cleanliness and presentation, perform till transactions, and engage with customers to meet their needs while upholding food safety standards.

Qualifications

• Experience in a customer-facing environment.
• Good merchandising skills and till experience.
• Food Safety Level 2 and Health & Safety Level 2 certificates.

Responsibilities

• Monitor counters and chillers; keep areas clean and well-stocked.
• Provide prompt, efficient service and listen to customers' needs.
• Communicate confidently with customers and gain feedback.
• Follow procedures and food safety practices at all times.

Skills

Customer service

Till experience

Food safety Level 2

Health & safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a full-time position, working Monday to Friday, with a total of 37.5 hours per week.

The role will be based at our new location:

National Grid Substation
Waltham Cross, Essex
EN10 6EY

Monitoring counters and chillers to make sure they’re clean, well-stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one. Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday - a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website